Archive for the 'issues' Category

Quick thoughts on the economy and nonprofits

The economic crisis is hitting hard in the US and beyond (now situated in London, similar lay offs are taking place with banks here, too!).  Many nonprofits are feeling the economic crunch as well.  I wanted to direct your attention to two conversations:

  1. Meyer Memorial Trust’s recent blog asks nonprofits how they are dealing with the crunch
    I am always impressed by the level of conversation, honesty, and engagement MMT’s blog presents both in content and comments.  Check it out!
  2. NPR’s segment on assessing the impact of the crisis on nonprofits
    All Things Considers discusses nonprofits’ income streams in threat (corporate grants, etc.)  Listen here!

So, what do you think?  How has your nonprofit been affected, taken note, or answered funding questions about the financial crisis?

Good rules for using Twitter

Is your organization using Twitter?  Are members of your staff using Twitter to representat your organization?  The wave of companies and nonprofits joining the growing Twitter community is increasing rapidly.  That doesn’t mean every group signing on has a good set of rules though…

Jeff Trexler asked if nonprofit staff using Twitter, Facebook and other social media during the election are doing so responsibly.  On the uncivilsociety blog, Jeff writes:

One effect of online social networking technology is that it intensifies the environment that Marshall McLuhan called “all-at-onceness.” Old divisions fall away–near and far, high and low, word vs. picture–in favor of composition.

Part of this integrative process is the fusion of the personal and professional. Topics that were once taboo in polite conversation–money, religion, politics–are now a salient feature of the connected self.

In most respects I have no problem with this. I see myself primarily as a Watcher when it comes to organizational technology–I’m interested in seeing what happens but have little to no personal stake in any particular tool.

But there’s something going on that’s gotta stop.

Namely, political campaigning in social networking accounts connected to 501(c)(3) organizations.  Read more…

Jeremy Pepper, a friend and PR-Social Media guru, coins a new term with Twitteriocy, claiming too many companies joining Twitter are doing so irresponsibly.  He suggests six rules for organizations adopting Twitter (and really, these rules can be expanded to work for most social media tools):

1. Don’t have your PR firm set up and be your Twitter account.
2. Don’t follow everyone willy nilly.
3. Get Tweetdeck.
4. Be engaged. Be personable. Be responsive.
5. Be a person.
6. Twitter is not for everyone.

You can read more of Jeremy’s post as well as explanations to all of these points on the POP! PR Jots blog.

What concerns has your organization had with using social media?  What policies has your organization adopted that really work for helping staff use social media tools responsibly?

Google is looking for your ideas!

Originally posted on the NetSquared blog.

Google Project 10 to the 100 logo

The questions from Google’s Project 10^100 are: what would help? And help most?

According to the Project, we are in an interesting time.  One in which individuals have more information accessible at their fingertips than ever before and yet there are so many people who need help; while studies show that ultimately it is helping others that makes us the most happy.

“At Google, we don’t believe we have the answers, but we do believe the answers are out there. Maybe in a lab, or a company, or a university — but maybe not.  Maybe the answer that helps somebody is in your head, in something you’ve observed, some notion that you’ve been fiddling with, some small connection you’ve noticed, some old thing you have seen with new eyes.”

If you have an idea about how to help someone, especially how to help lots of people, share it!  Submit your ideas by October 20th!

But, how does it work?

  1. Send in your idea by October 20th.
    Fill out the submission form here. (You can supplement your proposal with a 30-second video.)
  2. Voting on ideas begins January 27th.
    A selection of one hundred ideas will be posted publicly for you to choose twenty semi-finalists. Then an advisory board will select up to five final ideas.
  3. Project 10^100 will help bring the ideas to life.
    We’re committing $10 million to implement these projects, and the goal is to help as many people as possible.

Next Steps:

What ideas do you have about helping other people in your community, country or even the world?  Does your organization have an idea?  Does your child?

Bounce your ideas off the NetSquared community for feedback or collaboration by posting to the NetSquared Community blog! Can’t wait to read your ideas!

WeAreMedia Project - It’s week 3!

Have you checked out the WeAreMedia Project from Beth Kanter and NTEN yet? I am really enjoying this great collaborative project and experiment in working wikily.

Week 1:  Why Should Your Nonprofit Embrace Social Media?  (or not?)

Learn about basic social media concepts and principles, as well as the situations in which social media would or would not help your organization.  Here is a great presentation that introduces social media.

Week 2:  Thinking Strategically About Social Media

Learn about the key ingredients you should use for putting together a great social media strategy, how social media strategy relates to your organization’s other internet and communications strategies, and more!  You can even check out the example group exercise I contributed for creating a social media strategy!

Week 3:  The Social Media Ready Nonprofit: Dealing with Resistance

Learn about the signs of resistence in an organization, how to get organizational buy-in for social media strategies, and which policies are useful for dealing with social media in an organization.  Week 3 collaboration and contribution is happening now - join in or learn more!

What have been some of the hardest obstacles to over come in getting buy-in for social media at your organization?  Were the main evangelist, or did you have partners?

Digital Makeover Project: More thoughts on community tools

I posted a few days ago about Simon Fairway ’s Digital Makeover Project focusing on South Yorkshire Funding Advice Bureau . I didn’t get all of my thoughts out in that previous post, as they relate to the Issues and Priorities outline that Simon and the team put together.

User generated content vs traditional top-down information
I think with a web site such as SYFAB’s it is a great community building strategy to integrate ways that funding advice could be given by peers as well as the SYFAB staff. Moving some of the request, information gathering, and sharing process online in a public forum-like way, could really encourage participation in the process. People who may have already gone through what someone else is asking about can provide their insights or information while the staff can supplement with data they usually provide.

Communication is difficult with outreach workers/volunteers
I wonder if establishing some basic protocols that include Google Docs or a wiki could help contain conversations or questions to an easily accessed, web-based document. Is a wiki or shared document something that other groups have used to coordinate remote and in-office workers? I am thinking of examples with campaign staff/volunteers and rural nonprofits.

Newsletter is in PDF/mailed
(You can read about this and the other issue areas in the Issue and Priorities document for the project.)  One of the most important aspects of the newsletter is the event and training listings.  What about creating an online calendar on the website, where events, trainings, workshops, major conferences, and even grant deadlines could all be displayed and easily updated?  Sounds like a great way to add value to the SYFAB website.  You could even allow for others to add to the calendar, or submit information for staff to add.  Then the SYFAB calendar would be the go-to place to find out what was going on in the funding field.

Capturing feedback
One of the easiest ways for organizations to create a feedback form without technical expertise is to use SurveyMonkey or other free online survey tools .  You don’t need to know any html or other coding, don’t need to make any forms on your website.  You can create a survey that captures all the information you are hoping to get from users of the site or of a particular program, and even add your logo and other branding materials to confirm to users that it really is your survey.  This let’s you ask for feedback, collect the feedback and analyze it in a web-based platform so there aren’t any lost emails or misplaced paper forms.

Fundraising options
As the Funding Advice Bureau, you want to be sure that you have enough funds to keep helping others secure monies as well!  An online donation process would be easy, as you would just need to set it up and place the donate button on the website.  Checking to make sure that SYFAB is listed in online platforms like Causes and Change.org will allow people around the world using these platforms to connect causes and fundraising with your organization.

What ideas or comments do you have about the above options?  Do any of them reflect conversations or issues your organization’s staff has also faced?  What have been the major conversations points when discussing these issues in your organization?

Victory for open use from the Legislative Counsel Committee

Last week, I headed to our state capital to testify before the Legislative Counsel Committee along with Pete Forsyth and Bart Massey.  As I mentioned in the post from last week, we were participating as public testimony in support of representatives from Public.Resource.org and Justia.org stating that the LCC should not enforce copyright on the Oregon Revised Statutes and other materials created by the state legislature and thusly removing the ability for citizens and organizations to quote passages, numbers, titles, annotations, etc.

Well, we ‘won’:  After testimony from PRO, Justia and the three of us, as well as careful and open deliberation, the Committee unanimously approved the motion to stop claiming copyright over the ORS and to discontinue the charges with Justia.

We wrote a detailed wrap up that I encourage you to read on the WikiProject Oregon blog.  We included details about the hearing itself as well as links to download testimonies and listen to the recordings.  Check it out!

Testifying for the public domain

Tomorrow I will be headed down to Salem with many others to testify in front of the Legislative Council Committee. A friend working hard on this issue, Pete Forsyth, has a great explanation on the current situation:

The topic: whether or not the laws that we, the people of Oregon write are in the public domain, or whether the State can prevent their republication by insisting on licensing arrangements.

You can read the rest of his post here.

This all came about a few months ago when a website that publishes state laws free of charge (not even any advertising) in a standard format was issued a take down notice from the LCC, citing a law that gives them authority to decide ownership of various works of the state government, and local governments within the state, including the Revised Statutes. A California-based nonprofit (Public Resource) is leading the advocacy counter and will be at the hearing tomorrow.

If you are an Oregonian and want to weigh in, feel free to contact members of the Committee with your thoughts, or leave comments here for me to relay tomorrow.

Thanks!

Networking for Success Project

This week, I am participating in the Networking for Success Project as one of the two mentors.  There are different mentors assigned to each week through this summer, helping to facilitate education and discussion around technology and communication tools for Nigerian women working to leverage web 2.0 in their work.

Networking for Success is a project of the Women’s Technology Empowerment Centre (W.TEC), which will teach women how to use Web 2.0 tools and other ICTs to effectively develop and advance their work. Participants will learn how to use these tools to initiate and manage projects; as well as identify networking opportunities with other organisations. This project builds upon the work of the Blogs for African Women (BAWo) initiative; an earlier project aimed at introducing blogging to young Nigerian girls.

This week, our topic is ‘How Social Media Can Help Nonprofits’ and I invite you to visit the blog to comment on my first post for this week to help ignite conversation with the program’s participants.  I will post again tomorrow and the women will begin commenting and posting their own thoughts later in the week.  I’d love to have you join the conversation!

Thoughts on Millenials and political action

About a year ago, I sat down to write two white papers on issues I had rumbling around in my head that involved the changing roles, as I saw it, of nonprofit organizations and foundations as well as the changing relationship between those organizations and citizens.  Trust me that had I finished writing those, you would have been privy as they would have been up on the blog.  Needless to say, my brain was taken over by work as is the problem that always comes up, and they remain strings of thoughts in text files on my computer.

Today, I finally made a little time to read through Social Citizens from Allison Fine and The Case Foundation.  It tore apart all of the other things I was thinking about today and threw me back into the subject of those white papers from last year.  It was wonderful!  So, I took it as a sign that I needed to get some of those thoughts out to you all this time around.  Keep in mind that these are my thoughts and I would love a chance (read: the time) to expand on them fully, so I apologize for the brevity.  Also, these ideas do not only sprout from this recent publication, obviously, but are inspired through many reports and from my own experiences as a Millenial.

Changing Role of Nonprofits and Foundations

Because so much of the organizing and activism, and thus information and opinion, around issues is done in networks of friends and family, the problem with access to both sides of the story and the opportunity for an independent and unique opinion grows.  As views are shaped by those closest to the individual, there is much less of a chance for a network-created cause or action to include full dialogue of an issue.

Nonprofits and foundations will continue to be tied to causes, changes, actions, and groups that form in social networks and elsewhere on the web.  The role these organizations have in the relationship will change to incorporate the need for access to the big picture.

Nonprofits and foundations will become sources for information and reliable reporting.  They will be the places that personalized campaigns link to for the background and continued data on an issue.  As the fundraising and momentum building moves more and more into the hands of supporters across the web and around the world, the relationship with the aligned organizations changes to reallocate responsibilities.  As information, data, and reporting providers, these organizations will work to ensure that the multitude of unique campaigns taking place simultaneously by supporters provide an opportunity for those networks and potential interested citizens to learn more (and act more).

Changing Expectations of Government and Corporations

Millenials feel political change by individuals is impossible and that political actions like voting and participating in the political arena as it currently exists do not have the impact they want.  This doesn’t mean that young voters aren’t turning out, as we see from the numbers in 2004 and so far in the primaries that the youth vote is taking a big upswing.  But, young voters view their action closer to a symbolic step than a concrete motion.

Millenials are also very concerned about and aware of the cause-related work that corporations are involved in, choosing to support (or purchase from) organizations that are environmentally conscious, giving back to the community, and/or contributing to changing social problems.  Young people report, as it says in the report, having more confidence in corporations than they do in the government.

This could mean that instead of groups of citizens urging politicians and policymakers to make changes around issues or specific legislation, that citizens instead turn to corporations who are aligned with those issues and support them in pressuring the government.  Standing behind more than just a product, but trusting in the clout of a corporation to swing policymakers.

To go further, this could even have implications for key supporters to have a ‘role’ (of some sort) in the leadership of the corporation.  This would complete the circle of accountability between the corporation and the supporters who have chosen to be loyal to the organization because of the issue alignment.

Changing Identity

In previous generations, personal identify was defined by career/job title and field.  You were an engineer or a teacher or a scientist.  That meant something when you said it to a new acquaintance and similarly created automatic circles of colleagues even if you hadn’t met personally.

Now, as taking action for Millenials has become incredibly important and easy via the social communities and world of the web, who you are is no longer defined by the college major you graduated with.  Not only are people of my generation projected to change career fields, not just employers, many times over compared to past generations, but we have come of age in a time when learning is no longer a hierarchical or institutional activity.

The power to do something is in our hands and accessed any time we want online.  This means, Millenials will be identified with their issue-alignment and causes.  The personalized widgets for fundraising campaigns, challenges, and international issues now speak to who we are.  We find friends through the interconnected profile links of campaigns to save Darfur or cancer awareness.  My online actions and challenges are met by people from all backgrounds, job titles, and locations - but we are all working to protect the environment, or raise air quality standards, or stop human trafficking.

The way I expect not just my friends and family, but also my employers and politicians to identify me and communicate with me is also effected by the way I am defined by issues and not simply where I live or where I work.

—-

I know that is just the tip of the iceberg for three incredibly large areas, but I was going to burst if I didn’t get at least that much out of my head.  I would really, really love to hear what you think and keep this conversation going.  As the way individuals ‘live’ online is already drastically changing the way nonprofits do their work.

Nonprofits in the online attention economy

There is a great question for the Net2ThinkTank right now: “How can nonprofits and NGOs succeed in the online attention economy?”

First, what IS the attention economy, you may be asking. Well, Britt has a great post describing it, here is an excerpt of the definition:

Wikipedia defines attention economics as, “an approach to the management of information that treats human attention as a scarce commodity, and applies economic theory to solve various information management problems.”

Here is a more clarifying question:

As more nonprofits, businesses and individuals create blogs, podcasts, rss news feeds, wikis, social networks, YouTube accounts, Twitter feeds, fundraising widgets, mashups, etc. what do you think nonprofits need to do to attract and maintain people’s attention online?

And my answer? Being the best resource for yourself AND your community.

First, you need to gauge what kind of resource you need/want as an organization. Is it staying on top of research or news in you sector? Is it providing a space for question and answer or collaboration? Or is it to create a space for collecting stories, media (photos, videos, etc.), or goals/progress in a public forum?

Whatever resource best fits with the organization’s work, probably also fits with how you want to interact with your community. If you need to be on top of breaking news and the latest research, you probably want your constituents to be up-to-date as well.

Next, now that you know WHAT resource is best, you need to decide HOW to provide it. Does it make the best sense to transform part of your website into an information aggregator? Or instead to provide a wiki for staff, members, visitors to contribute to? Maybe it’s designing parts of your website that can host videos and photos people upload and ways to collect feedback/comments and share stories?

Whichever path best fits your resource needs of the organization and the community, it is best that it is given dedicated staff time and attention for building, nurturing, and monitoring AND you have agreed on avenues for outreach (making sure the community knows the resource is available and that it is the best one for them). You are going to need to prove that, for example, instead of your constituents reading five different newspapers online and subscribing to updates from ten different organizations to stay informed of happenings in your sector, that they can instead just watch your news section to aggregate all the best information they need.

Last, you need to be sure you are constantly gaging the usefulness of your resource to be sure to stay on top (both on top of information competitors and on top of the potential of providing for your community). Are you seeing new blogs or news sites emerging with different and relevant information? - Add them to your aggregator! Are you seeing other communities popping up with discussions on your topic areas? - Invite them to your wiki/forum/community space! Are you finding that groups prefer to post their media on other sites? - Go where they are and create a dedicated community that supports them AND your organization!

Let’s have an example: Let’s say that you work for an environmental organization that works partly on climate change legislation, you are located in Lane county and besides the community of interest you serve you are also partnered with a student-run climate change organization at University of Oregon. In the climate change and environmental defense sector that is a bounty of resources, news outlets and other organizations all vying for your community’s attention. There is a plethora of other places they could be going for information.

You probably want to become a resource of news, information, legislation changes, etc. This would be incredibly beneficial for your organization’s staff, but by becoming the one-stop-shop for all the industry information with the added value of local/specific legislative information added in, you become incredibly beneficial for your community as well.

You could create a news section on your website that is separate from the press section—keep press releases, press packets, team bios/pictures, etc. in a separate place of your website to avoid confusion. Next, create an aggregator of RSS feeds (what are RSS feeds?) of traditional news outlets like the Oregonian, the New York Times, and so on, as well as ‘new media news outlets’ or blogs that have strong, sustained communities and value like It’s Getting Hot in Here and the Huffington Post. Because of your legislative interest, you are going to also want to incorporate press releases and legislative updates into your aggregator. You should include a ’suggest a resource’ link in the news section so that readers can let you know of other blogs or sites that they think are valuable to be included, keeping you on top of the market for information. Lastly, you will want to be sure that you have an RSS feed for that news page as well so people that want to stay on top of your updates can do so from your website or in their preferred RSS reader.

Now that it is built, you need to advertise it to your community. Include a link and a call to action (like, Check out your new resource for climate change news and legislation!) in the footer of your emails, in the side bar or call-out box of your e-newsletters, and on the home page of your website. It is important that you also notify your community when it is built with a specific email only about the new resource. This message should be tailored differently when sent to the partners at the University so that it stresses the usefulness of the resource to their campus work and to encourage them to spread the news of its availability to students outside the organization as well.

There is so much possibility that it is easy to get lost in the information overload yourself! Remember to:

1. Gauge the best needs for your organization AND your community.
2. Find the best (interactive) way to build and provide that resource.
3. Measure your success and keep improving the resource you are/provide.

Good luck - and keep me posted on how you do!