Thank you!

I am completely overwhelmed by the positive, kind, touching things that so many community members have shared about the work we have all done together during my time with NetSquared and TechSoup Global over the last two and a half years. A huge thank you to all those who participated in the #ThanksAmy meme (on the blog, on Twitter, or on facebook), and especially to my friend and NetSquared Local organizer Ivan Boothe for starting the meme after my departure was first announced, and to Claire and Laney for taking it to the next level.

I want to thank Daniel, Rebecca, and Marnie – the TSG co-CEOs. All of them bring such unique perspective to the organization and the sector. Their vision and leadership supported me in the belief that we can actually change the world.

A huge thank you goes to Billy. He brought me on board when our team was just a few people, spread around the world. We worked closely together for 6 months before we even met in person – and even then he kept me around! I am so thankful for the opportunity to have dreamed together and collaborated on community-driven projects around the world. I know we will continue inspiring each other and finding ways to bring our work together.

A thank you to Claire for all her hard work, passion, and dedication. It was really my pleasure to work with you and support you in your ever-expanding role on the team. I hope I never felt like your “boss” but only your teammate, friend, and co-conspirator!<

A thank you to so many others, too! Too many to list! All those on the CDI team; Laney, Anna, Sarah, Jim, Aletha, Alicja, and Ana. All those working on other TS community projects; Susan, Megan, Jessica, Evonne, Kristy and others. To those working on content and knowledge sharing with Lea, Shab, Elliot, Becky and many others. To all those that I had the distinct pleasure to work with in England (William, Richard, Sarah and others), Romania (Chris, Ruxandra, Zoltan and others) and Poland (Nick, Kris, Adam, Svetlana, Ellen, and others).

And a huge thank you to all those in the TechSoup Global office in SF and those in Partner organizations around the world. You are all part of a really amazing effort to equip this world with the technology and the knowledge needed to make transformation. Thank you for letting me be a part of it!

My Next Steps

Ever since Ivan started the #thanksamy meme a few weeks ago, I’ve had quite a few DMs or emails asking what exactly I’ll be doing next. I’m quite excited to share that I won’t be going far!

Starting tomorrow, I’ll join the team at NTEN as the Membership Director. I’m really excited that I will continue to be in a position to listen to and support the nonprofit technology sector and enthusiastic about the opportunities to co-design programs, services, and resources that deepen our collective capacity and push us forward to make lasting change.

You can still find me here on the NetSquared blog as well as my personal blog; and you can still find me on twitter at @amyrsward. I will also continue hosting the monthly Community Builder chats and hope you’ll join!

If you’re planning to attend the 2011 Nonprofit Technology Conference in DC this March, please get in touch as I’d love to connect with you in person!

Thank You

First off, a huge thank you to Matt Cheuvront, the designer who made all of this happen! I am so happy to have had the chance to collaborate with Matt; he was efficient, pleasant, and super smart, but most importantly to me, he was willing to operate in a more public way engaging with all of you who left comments and feedback. Matt was flexible and strategic and helped make decisions that would ultimately put me in a position to not need him any more – just what I was after!  Thanks, Matt!  You can check him out at Proof, his new full-service branding company (here’s a list of services, too).

A major thank you to all of you is in order as well! There would be no need for a redesign, or a site at all, if it wasn’t for all of you reading, commenting, sharing, linking, and generally driving this space. I am honored to feel like a curator and instigator here, not the one with the sole responsibility of creating value. It’s very inspiring to be part of a community dedicated to sharing and discussing and am thankful for all of you joining me!

About the Redesign

What’s new? My goal with the redesign was to create a website that provided entry points to valuable content and conversations in multiple directions; instead of a normal or default blog that just presented the reader with a list of posts, I knew from your feedback that some people are after presentations while others are looking for thought-provoking posts, some want round-ups and others want a chance to start conversations. So, here are some changes that I want to highlight that I hope deliver on that goal:

• Featured Resources: This rotating box at the top of the home page showcases resources that may have previously been buried in the site. I can also add and modify this section as I write more books (that’s motivation for you!) or come across more valuable items to share. For those that want the techie side, this was done using the vSlider plugin.
• Shortened blurbs: The recent blog posts that appear on the home page have been shortened to no longer include the full post, but just an introduction. This is done to allow visitors who don’t click through to a specific post to be able to browse more easily.
• Footer menu: This is the fun stuff! These three columns let visitors dive straight into content they are most interested in, like presentations (notes, information, links and slides), roundups (compilations of interesting content and conversations), and event popular blog posts (this is decided based on blog posts with the most clicks and visits).
• Streamlined sidebar: Now that content is highlighted in multiple ways—via the top navigation, footer columns, and so on—the sidebar is freed up to serve as an entry way to other spaces for continued conversation like facebook and twitter, and even an option to jump to the latest comments on the site.
• Presentations archive: I’m really excited about this part! I’ve transferred content that was previously on static pages into posts. Clicking on 2010 Presentations, for example, now let’s you browse through individual posts for every presentation and speaking engagement from 2010 (so far). The advantage of doing it this way means that you can easily find the conference or presentation you’re interested in, and also means you can leave comments, ask questions and follow up on specific events. NOTE: I’ve only been able to archive 2010 and 20009 so far, but all presentations will be in this format very soon.

There is one last major change still to come, and that is changing the way comments are managed. I’m hoping to move over to Disqus, but Matt and I have run into some issues and are still working with the Disqus team to fix them. This switch will provide you with many more options for following conversations and will also save me a bit of time! As any one who has commented on this site before knows, I reply to every comment via email as well as on the site. Using Disqus will mean you get my reply in one step instead of two!  We are hoping to have this enabled very soon.

About the Process

As part of practicing what I preach, I wanted to recap the process Matt and I used for this redesign to offer to you as just one of the many options for engaging with a designer and a community.

Phase 1: Finding a Designer

For me, I wanted to find a designer that was already part of the community or larger network that I am. This was important to me because I needed someone that was familiar with the kinds of content, types of readers, and so on. I took a very casual approach: called out that I was looking for a designer on Twitter and Facebook. Friends and colleagues pushed my call out to their networks, some responded with personal referrals, and some responded with interest in taking on the work. I checked out the interested designers online, looked at websites they had recently worked on, and looked for someone that seemed to hold the same aesthetic values that I did: clean, honest, content-driven.  That’s how I found Matt!

Phase 2: Identifying Goals, Needs, Direction

After Matt and I emailed to get on the same page about timeline, costs, and expectations, we set up a skype call.  Why skype? This let us use video (as we were on different continents) and feel a bit like we were getting to know a real person and made the relationship more than just transactional.  We discussed my goals, content, community, and approach to the design process. I wanted to have an open process so it was important to me to find a designer that was willing to participate and not just design. I was very happy that Matt was so enthusiastic about the approach.

Phase 3: Community Input

As part of the open, collaborative approach to this redesign, I wanted to engage the readers and contributors in an active way, not just collaborate with the designer. Matt and I discussed the most valuable way to do this, identifying a few themes that would help generate conversation about what works and what doesn’t, but also be helpful in directing to he and I the kinds of changes that may be more important or even necessary.  You can check out the blog post series, as well as all the comments, from this process using the links below:

• Introduction: A collaborative approach
• Input #1: The content you want
• Input #2: Focused on conversation
• Input #3: Adding the extras
• Input #4: Recap and reflections

Phase 4: Building, Testing, Tinkering

After gathering all the input from you, Matt and I put our heads together to be sure we had a list of the most important, and then the “would love to if possible” items.  That’s when he really got to work coming up with the design. His initial draft was very close to what we ultimately have in place now and that was due to his critical listening, lots of conversations and questions, and both of us engaging in the public input phase to really understand the users’ side of the experience.  Once the test site was up, we could play, poke and tinker to get things just right.

Phase 5: Pulling it Together

Once the test site was ready to go, Matt moved everything to the live space. Some things, like Disqus, the rotating banner, and social media links weren’t put in until this stage. The content changes, like the presentations section, weren’t made until this phase either. We did much of this simultaneously, both plugging away at the WordPress admin panel while on skype together. Matt took time to walk me through changes that effected the way posts were created or how I could administer new options, and I worked on content changes.  It was a great way to spend a couple hours on a Sunday afternoon!

Invitation

And here we are – ready to launch! I hope you’ll take this as an invitation to poke around the site, explore, and comment. Please let me know what you think, what you wish was better, and even what you like! I’m really excited to have an updated space to share with you

Location: London, UK

Topic: Social by Social launch and game

Description: To launch the hardcopy of the Social by Social handbook, Andy Gibson, David Wilcox and I facilitated a version of the Social by Social Game.

Related Links:

• Blog post with details and videos
• Book

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