Location: London, UK

Topic: Fostering Innovation and Enterprise

Description: The Indigo Trust and Institute for Philanthropy, working closely with The Omidyar Network will convene this conference on how the developing world is using information technology to improve social outcomes. This conference is unique in bringing together leading private and corporate philanthropists with leading grassroots talent. Our aim is to help philanthropists and the donor community understand what information and communications technology can do to improve philanthropic interventions across all sectors in the developed and developing world.

Related Links:

• Indigo Trust
• Omidyar Network
• Institute for Philanthropy
• Blog post with remarks
• Hashtag: #giveandtech
• Social reporting links

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Social Media: A Bubble About to Burst – Online Fundraising, Advocacy, and Social Media – frogloop – "Are your nonprofit staffers addicted to social media? Do they feel that one day Twitter and Facebook are going to bring in the big bucks and build a huge base of activists that will come to your organization’s rescue when you need their help the most? Perhaps around passing one of the most important legislative bills in your organization’s history? Well, I wish you lots of luck and good fortune." Great piece from Allyson Kapin reminding readers that social media is "part of" a strategy. We know that tools (aka tactics) are what help us implement a strategy, not what it is built around. So we need to remember that with social media!
• Love of Philanthropy Photo Contest « Vivanista | Living Well. Doing Good. – "Join Vivanista in sharing the love of philanthropy by participating in our Love of Philanthropy photo contest that showcases images of what it means to be philanthropic." Great example of digital storytelling and community engagement. Check it out and submit a photo yourself!
• Admitting Failure – "“All my successes have been built on my failures.” – Benjamin Disraeli Human and economic development are complex. Progress requires testing, trialing and constant iteration – in short, many failures. This site is an open space for those in the international development community who want to honestly and publicly share their failures. It is a conversation and it is an archive. It aims to create a culture in the broader international development community where failure is embraced."
• Twitter’s Response to WikiLeaks Subpoena Should Be the Industry Standard | Threat Level | Wired.com – "Twitter introduced a new feature last month without telling anyone about it, and the rest of the tech world should take note and come up with their own version of it. Twitter beta-tested a spine."
• Apple’s Disdain for Philanthropy Hurts Society – Opinion – The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas – "Holiday season is always a time for giving—but not on your iPhone. That’s because Apple doesn’t allow nonprofits or other organizations to include a direct donation system in the phone’s applications, so the only way to give is to go to a charity’s Web site, a cumbersome process with a small phone-size keyboard. The only question: Is it a mere glitch or a natural extension of Apple’s policy that is generally indifferent to nonprofits and philanthropy? The company’s policies toward philanthropy and nonprofits are growing increasingly problematic as Apple products become an ever larger part of our media and communications landscape."

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Bernholz: Why Juno, Facebook and the rest won't change everything | Voluntary Sector Network | guardian.co.uk – "I recently asked "If this was as interesting as it gets for the web and philanthropy?" We tend to get very excited about new technologies, many of us love the latest gadgets, and we often associate the "web" with "new and different". But the reality is, as Clay Shirky has written, that these tools "don't get socially interesting until they get technologically boring". The embedding of knowledge sharing into online social networks such as on Facebook or the recently launched Jumo may be technologically 'iterative', but in terms of how we give, they may actually be a step backward."
• Engagement Ladders: Building Supporter Power – Online Fundraising, Advocacy, and Social Media – frogloop – "We, as social change organizations, exist to enable the power of our supporters. That is how change happens. Through getting thousands of people to take mass action. Through getting one person to pressure a decision maker. It is the power of our supporters, collective or individual, that we are trying to enable. That's why social change organizations exist–to leverage supporter power over time. We need to know the best way to use that power. Part of it is strategy–what kinds of actions need to happen? Marches? Politics? Direct service? And part of it is knowing what power our supporters possess so they can help us get those strategies enacted."
• The Zoetica Salon: A Peer Learning Community for Nonprofits and Social Media | Beth’s Blog – "I’m thrilled to announce that I’ll be co-hosting The Zoetica Salon on my Facebook Page with my Zoetica colleagues, Geoff Livingston, Kami Huyse, and Julie Pippert (the newest Zoetican) where almost 7,000 nonprofit leaders have been engaging in informal peer learning about nonprofits and social media. Our intent is to provide a space for just-in-time answers and share best practices at no charge."
• Facebook Co-Founder Launches Social Network for Social Good, Jumo [IMAGE] – "Today, users can start connecting with all their favorite social causes in one online sphere, as Facebook Co-founder Chris Hughes has launched his much-buzzed-about social network, Jumo." Have you tried Jumo? What do you think?
• Gates funded ViewChange.org launches to showcase development success | Future:Media:Change – "The Gates Foundation is continuing their promotion of stories of global development success through the launch of ViewChange.org this week. The multimedia platform is managed by Link TV and utilizes a back catalog of development-related videos as well as new content procured for the site. The website highlights progress in reducing hunger, poverty and disease in developing nations and is part of the Gates’ broader, “ Living Proof” campaign."
• Scanning for Good – How Nonprofits Can Use QR Codes | NetWitsThinkTank.com – "I’m sure you’ve noticed QR codes by now – those funny little black and white squares that are appearing on posters, business cards, and event lanyards everywhere. These next-gen bar codes are most often used by marketers who want to link to a website or landing page from a visual appeal. If you’re looking for a fun, interactive, easy-to-implement hook for your nonprofit’s next campaign, you might want to check out QR codes."

Christopher Fabian has a great blog post up on the MobileActive blog about the way the #1MillionShirts idea emerged and grew via social media, especially Twitter, this week. The idea to gather 1 million t-shirts for Africa (yes, that general) was put out there, publicly, and the ball really started rolling – but not in support of the idea.

Development professionals, charity-minded folks, those interested in social media all responded.  There were uniformly negative tweets from everyone with any sense of the “African” context.  Mixed comments from those without.  The obligatory blog posts followed (at least 7 that I’ve counted) filled with personal experience on the issue, reasons it wouldn’t work, and sources for what had come before.  You can read the full blog post here.

What is so interesting about the #1MillionShirts case study is that it shows how social media has allowed us to experiment, learn, iterate and evolve in our technologies and our work at a previously unheard of speed. There’s no need to think your initial R&D phase would take a year – not when you have 48 hours of tweets, blog posts, and comments from people working in the development field from around the world weighing in on your idea, in real time and for free.  The power in the network is incredible.

Here’s where you come in:

You can join in a call with Jason Sadler of One Million Shirts, @talesfromthhood, @tmsruge, Christopher Fabian (@unickf) and Erica Kochi (@uniemk) of UNICEF, @penelopeinparis, Laura Seay (@texasinafrica), and anyone else who would like to join in to discuss this project, sustainable and responsible aid work, and the questions that the #1millionshirts project has raised.  The call is expected to be lively but respectful.  Please join!

Suggested agenda for a 1-hour call:

• Introductions of roundtable participants
• Overview of 1 Million Shirts (Jason)/Goals and plan
• Comments from the aid community and response
• Discussion and questions/comments from the audience (submitted through Ready Talk online)
• Closing remarks, Jason and Panelists

The call will be Friday, April 30, at 12 pm EST – get the details.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Social Media Today | ROI: How to Measure Return on Investment in Social Media – A great post from Brian Solis on Social Media Today discussing the ROI of social media. This is a really great post to read for anyone thinking about how to measure, evaluate, and even consider the impact of social media use (and that should be everyone). "Over the years, Social Media experts attempted to redefine ROI for a new era of influence. While some introduced alternative philosophies for measuring the nuances tied to social media, others wondered aloud whether ROI simply wasn’t necessary as the tools and methodologies for analyzing yields didn’t yet exist. And furthermore, by focusing on justification and metrics, we were distracted from the primary objective of building relationships and cultivating dialogue. … But that was then and this is now. In 2010, we enter in to a new era of social media marketing, one based on information, rationalization, and resolve."
• Cause Fatigue #4Change Recap « 4change – Did you miss the recent #4change twitter chat? The February chat focused on cause fatigue, but if you missed it, Zero Strategist has done a great recap of the conversation and highlights. Check it out!
• The Collaboration Prize – Search Database – Wow! Check out this great resource – a database of collaborations! "The first phase of this database of nonprofit collaboration models (currently consisting of the 176 nominations deemed eligible for The Collaboration Prize in 2008) contains the information submitted by each nominator in response to specific questions about the nominated collaboration. Additional models of collaboration from The Collaboration Prize will be added soon. While the contents of the first phase are limited to data contained in the nominations submitted in 2008, the next phase of the database, to be launched in the next few months, will have an interactive component, whereby the existing data can be updated and the database can be expanded by adding new collaboration models that were not part of The Collaboration Prize project."
• Welcome to Kopernik – "Kopernik — www.thekopernik.org — a new non-profit venture that provides life-changing technology to the poor, launches today. Kopernik makes technology designed for the developing world accessible through the Internet and by harnessing the power of individual donations. Kopernik’s aim is to bring this technology to the poor in developing countries via the site, and link them to individuals willing to make a donation towards the purchase of the products. It is the brain-child of Ewa Wojkowska and Toshi Nakamura who have extensive experience in international development as UN staff members." Check it out!
• New Ideas for Promoting Physical Activity in London – "The Go London social innovation competition is a call for ideas on how to make London more active, the first of its kind to be energised by the groundswell of optimism surrounding London hosting the Olympic and Paralympic Games in 2012. It is a shared movement to create a city where physical activity is a normal part of Londoners lives and contributes to making London a more livable, sustainable and healthy city.

  The project aims to help improve activity levels of everyone by finding out what's already out there as well as asking people for their ideas on how they think London could become more active. In the same way that stories can come from anywhere to inspire others, and we'll hope to capture as many of these as possible, simple, life changing ideas can spring up too. Through the creative use of social media Go London hopes to capture as many of these ideas as possible."

• Facebook Causes: Not just for Individuals: ICT Hub Knowledgebase – The Knowledgebase from LASA is a great place to find articles on all kinds of topics related to technology for organizations. I wrote an article for them on how organizations are using Causes and it's now up. Visit the knowledgebase if you want to learn more about Causes but also head there to find some valuable resources on hardware, software, social media and more.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• FT.com / Weekend columnists / Tim Harford – Perhaps microfinance isn’t such a big deal after all – "Last December, I showed some unwitting prescience by worrying about a backlash against microfinance, the practice of providing small loans – or perhaps savings products or insurance – to poor people. I fretted that there was little compelling evidence that it worked. A year later, the evidence is arriving and the backlash has begun. The Boston Globe published an article in September, subtitled, “Billions of dollars and a Nobel Prize later, it looks like ‘microlending’ doesn’t actually do much to fight poverty.” " – I'm interested to hear what you all think about this issue, especially now during the 'giving season.'
• Open Source Is Dead! Long Live Open Source! | NTEN: The Nonprofit Technology Network – "That's right, I said it. Promise to read the rest of this before you send me hate mail, though. What I mean is that open source, as we knew it, is dead. For the last decade, what we've been talking about when we say "open source" is "open code" — a set of zeroes and ones that we can configure to our heart's desire."
• Net2 Think Tank Round-Up: Best of 2009 | NetSquared, an initiative of TechSoupGlobal.org – Check out the diverse submissions to the December Net2 Think Tank that simply asked for the best blog posts of 2009! I'm sure there are some resources, conversations and pointers in here that are new to everyone.
• What Matters Now eBook – Get the ebook now for free! "We want to shake things up. More than seventy extraordinary authors and thinkers contributed to this ebook. It's designed to make you sit up and think, to change your new year's resolutions, to foster some difficult conversations with your team."
• Orchestras and Social Media Survey: Key Findings and Full Report | Dutch Perspective by Marc van Bree – "In short, the survey found that social media activities, familiarity and usage seem to be widespread among orchestras. Managers find social media important and organizations are generally enthusiastic. However, the efforts are far from organized and strategic. It seems many orchestras are dipping their feet in the social media pool, but do not have the policies, budgets, and metrics in place to effectively use the tools at their disposal, even if they do recognize the need for checks and balances."

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Have you always wanted to be a 'climate insider'? | TckTckTck – The 350ppm movement is doing a lot of hard work in the lead up to the talks in Copenhagen this December. "Our latest feature is a global rapid response community we launched last month, called ClimateInsider. ClimateInsider is fast becoming the new media hub that will support a digital rapid response network leading up to and during Copenhagen climate change summit." Check it out and apply to be an Insider now!
• Facebook Charity Interview Questions – Earlier this year, John Carnell created a series called Twitter Charity Interviews that has over 40 interviews with nonprofits using Twitter talking about how, why, and what they do with the micro-blogging tool. Now, John is looking to replicate the process but focus on Facebook. If you want to share the ways your organizations is using Facebook to engage with supporters, visit this link to get the questions and the submission information.
• Give to the Max Day – GiveMN – giveMN.org created Give to the Max Day as a way to kick off use of the new giving platform. It was more of a success than they expected with huge numbers of participation and donations! You can see the full results here and check out the site, too.
• Strategy stuff – a three pronged approach – "Drawing together a few discussions I have been involved in recently about the different types of documents an organisation – such as a council – might need to put together to define its approach to engaging online, I thought it might be useful to set out how I think it could be done."
• New Start Magazine: The toolkit for practitioners in regeneration, economic development & sustainable communities – "New Start is the toolkit for regeneration practitioners. It's a creative and informative magazine, but it's more than that: it's an online news service, a recruitment aid, a partner for organisations wanting to spread learning and to showcase good practice, and the place that the sector's leading thinkers use to kick-start a debate on key issues."

“In recent days, Causes has left MySpace and IdeaBlob has shutdown. To some, these events were unimportant. In reaction to the Causes announcement, Economist bureau chief Matthew Bishop tweeted “Who knew it was on MySpace?” to which New York Times reporter Stephanie Strom tweeted back “No kidding.”

But to many people active in online social action communities, these events had deeper meaning. This is a guest post from Amy Sample Ward, NetSquared’s Global Community Development Manager.”

—–

There’s something in the wind, other than in-coming winter, that has my attention.  It’s something I can only wrap my mind around by talking to others and hope that this is a chance to further a very important conversation.

First, let’s start at the beginning:

Causes Leaves MySpace

Two weeks ago, Causes, the application that lets individuals and organizations campaign and fundraise, removed itself and all Causes-related content/data from MySpace.  (Read more about Causes leaving MySpace here.)

This separation came with no public announcement, either before the move or when it happened, except for a very short email sent a couple days beforehand to account administrators as a warning.  The message explained that Causes would be focusing on only providing service to the Facebook platform, encouraging any MySpace users that wanted to continue using the application to migrate, too.

and then…

ideablob Shuts Down

By now, you may have heard about the very abrupt closedown of ideablob, a competition and promotion platform for entrepreneurs.    Late last week, registered users, interested supporters and social changemakers participating in a funding competition were all greeted with the message below when visiting the ideablob website:

Users (whether they were people with a project in the competition, those that had voted to support an idea, or were general registered users of the site) received no notice that the closure was coming, or even when it happened. The only bread crumbs to find were some business reports about Advanta declaring bankruptcy, like this one, that don’t even mention ideablob.

Here’s a bit of John Brennan‘s story (an ideablob member who was competition in the competition) from his comment on my original blog post:

“It’s upsetting that companies like this aren’t actually thinking or caring about the real people and ideas they are effecting. This week our idea was up for the sprint and in the top 3. Why did they even start the competition when they already were going through bankruptcy talks?”

and so…

The Conversation

What’s this mean to you as an activist, supporter, volunteer, changemaker, entrepreneur, innovator or *insert preferred title* online? Well, it means a lot.  We can see (and learn a valuable lesson about) the way current ecosystem of social media works in regards to transparency, data, and community.  To unpack this, let’s narrow in on each:

Transparency
The lack of communication about the actual decision, but more so in the lack of communication about the development, direction and intention of Causes and ideablob indicates that transparency isn’t a part of the package.  There are many who approach the online landscape with very different views than their offline business decisions.  For example, if ideablob or Causes were a product offline, and you were a funder, an investor, or a consumer/user of ideablob or Causes as offline products providing no integral communication, you would probably not have ever considered participating/consuming.   Just because you aren’t meeting offline, in real-time, in the same room with your supporters and the competitors in the ideablob competition, does not mean likewise that you do not need to know if the platform will even be around for your competition to finish.

The transparency issue is a steep mountain to climb with social media.  Unless you knew that ideablob was part of Advanta, and you were reading the business sections of the papers last week, you wouldn’t have had any idea ideablob was even considering discontinuing.  But, transparency is even more than this, and really is a part of the Data and Community, too.

Data
We can count our Twitter followers or how many people have commented on our blog post, or could have counted the number of supporters on Causes or voters on ideablob, but that doesn’t mean we connect with them.  Now that Causes removed itself, it’s content, and any related data from MySpace, organizations cannot connect with their supporters who were using Causes.  ideablob particpants are locked out from seeing any comments or feedback on their ideas.  The fact that access to data, whether it’s supporters’ email addresses, tracking actions taken, or anything else, is instantly gone should be a big alert bell to those working in a “networked” way via social media to grow their community. To connect with supporters, organizations and individuals working on projects will need to be sure that data gets back to them.

How are you encouraging your supporters all over the web to connect with you directly?  For example, when you post a message (whether it’s on Twitter, Facebook, or even Change.org) telling your supporters that you’re ramping up for some big news, a new project or something else, include a link where they can sign up with you to be on the email/announcement list.  When supporters sign a petition or take action on your organization’s behalf in social media platforms, include “thank you” and “learn more” links wherever possible that link to ways to connect directly with your organization, ensuring the contact information is in your database, not just Facebook’s.

Community
In the Causes move, the issues around community are very clearly focused on the different demographic groups represented on MySpace and Facebook.  With ideablob, it isn’t so much that groups are being separated/segregated, but entirely shut off.  These events raise many questions and flags about diversity, opportunity, and even corporate decision-making.  Communities on both platforms were clearly not part of the development and communications process, yet they were actively using the platform (for example, a grant from ideablob helped Epic Change implement a technology lab in a school in Tanzania).

What is the difference between a community actively using a platform and one actively involved in the evolution of the platform?  If a platform were to disappear, would the community be able to continue on?  Perhaps so if it had been active in the development and direction (or, perhaps that would indicate that the platform would be more unlikely to disappear or at least not without notice)?

What’s Next

I don’t necessarily want to call for the communities on MySpace or on ideablob to call for the return of the tools. We can see by the issues raised above that the platforms weren’t necessarily operating in the best ethos anyway.  But, I do want an arena for the communities to describe what they do want and be an integral part of the process to building and sustaining whatever that is.

How can this work? I can’t speak for others working in the “innovation sector,” but at NetSquared we can’t emphasize enough that our Community is what drives us – whether’s it’s online or offline.  Community feedback shapes everything from our goals to our website and everything in between.  We are able to work as a small team on the organization side because of the passionate, collaborative, dedicated Community.

For example, you can follow the website redesign process via the blog where the feedback and directives for the redesign, the people who stepped up to implement, and the step-by-step process have all been open and Community centered.  This isn’t about creating a new splash page, this is involving the users in the design of the Gallery where their Projects are housed, showcased and voted on; involving bloggers in the design of the collaborative sharing space they contribute to already; involving Community members in telling us both the bad stuff and the good stuff, so we can work to make it everything they want.  As another example, the Net Tuesday network is now up 56+ groups meeting every month around the world—a global network of events, bringing the NetSquared Community together offline—and growing in an entirely organic way.

That doesn’t mean NetSquared’s perfect, by any measure, but it does mean that a quick abandonment isn’t in store.  That also doesn’t mean that NetSquared is the *only* or the *best* place for absolutely everyone to find what they are looking for.  It is, though, one example of trying to make it work.

Your invitation:  Join this conversation.  Tell me what the recent Causes/ideablob announcements means for our sector and for you.  And share your ideas with your friends and colleagues to further the breadth of the conversation.  The more voices the better!  Here are some places to start:

• Evaluate your use of social media tools: do you encourage your supporters on other platforms to register on your website, ensuring you have their contact details?
• Evaluate your community: are you reaching a diverse community or operating in a silo?
• Evaluate your relationship with developers: are you using tools that allow you to surface suggestions, ideas, and useful functionality for development? Do you know what the plans are for the tools you are using?

This month’s Net2ThinkTank Question was: What are the key questions nonprofit organizations should ask to help them determine how to prioritize social media training and experimentation as they do their technology and organization-strengthening planning?

Below is a roundup of your answers!

Beth Kanter reminds us to choose a social media strategy before selecting or committing to specific training. She also explains

If your technology plan will have long-term sustainability, you must include many strategies for technology professional development.

• What is the best way to deliver this social media training so that we build our organizational capacity?
• Does the delivery match our organization’s culture for learning?
• Who will be hands-on?  Who needs the overview?
• How will you take into account different learning styles for individuals and generational differences?
• How will staff make the time to put what they’ve learned into practice?  Time to experiment?

Beth also includes some tips for social media training.  Read more…

Britt Bravo provides 9 great questions nonprofits can ask to help identify organizational goals, internal resources, level of interest, and measurement mechanisms.  Read more…

d1st4nc3 posted four key questions for nonprofits, including “What are the key factors that determine whether someone will become involved in our cause?  Do they vary according to the social networking site/group page/amount of advertising and promotion/etc.”  Read more…

Emily’s World provide three areas of questions: those nonprofits should ask before adopting social media tools, when putting social media into action, and when evaluating social media usage.  Read more…

Gregory Heller of the CivicActions blog focuses on the main questions nonprofits can ask to identify if social media tools are a good fit.  He reminds us: “It is important to remember that the social media landscape is continually evolving. When developing a social media strategy or deciding whether to train staff on the use of social media remember that the tools are different than the techniques.  Training should focus far more on the techniques of using social media, not the specific tools (websites and services) because they will always be changing.”  Read more…

lnorvig lays out a couple questions for nonprofits, the first of which asks to identify staff already using social media tools.  “Getting involved in social media as an organization should not feel like a chore. Let staff who already have a passion for this take the leadership in ways that work for them.”  Read more…

JYStewart emphasizes the importance of identifying staff members already using social media tools, as well as the inherent opportunity with social media to let your staff ‘play’ and engage in the game of it all.  Read more…

Nancy White brings up a great point to consider:

Why are you doing social media training? I rarely recommend that organizations do pure social media training, but instead weave it into preparation and execution of real work. If you are planning a social action, ask how social media can contribute and build the training into the campaign training. In isolation, this stuff takes up time and attention without the crucial element of context and purpose.

As to experimentation, this is a very different and important activity. Again, it can be woven into existing activities (15 minutes play with Twitter at a staff meeting) and/or it can be something a smaller group takes on. This “scanning the social media” landscape can be informal — the key is the communication of what is learned back to the other members of the team and the organization.

Thanks to everyone who participated in the Net2ThinkTank! If you want to participate in the next round, stayed tuned to the Net2 blog for the next Net2ThinkTank question, or join the Facebook group.

What do you think?  Has your organization included social media in technology training?  What worked best?

Flickr photo: Siebuhr