To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Dear Community Managers, don’t be hard on yourself, it’s your company culture that’s not ready to be “social” – The Buzz Bin – "In my ten years of working with corporate communications and marketing pros across Fortune 500, small to medium sized organizations, I have come across two specific types of organizations: i) organizations that have a culture of learning, collaboration and hence find ways to increase efficiencies and ii) companies that have the same beliefs but those beliefs never made it past the MISSION STATEMENT.  I have no problem against the latter as long as you are positively affecting the company’s bottom line and meeting your goals but I do have a few things to say to social media strategists who have been hired to do their job but end up spending more time just wrestling within their office corridors to go “social.”"
• Microsites for Nonprofits: Your Questions Answered | NTEN – "What do you do when you want to give extra publicity to a specific cause or campaign? Featuring one campaign too prominently could distract from other things. If you don't feature your campaign enough, it could get lost in the mix. So what's the solution? One proven method quickly growing in popularity is the microsite. A microsite is a mini-website, generally two to four pages, focused on a specific topic or campaign. These mini-websites are usually graphic-heavy and have very straightforward, action-oriented copy. Actions can include making donations, social media sharing, signing a petition, and more. Microsites can also promote dynamic content."
• Why Being Good Enough Is Never Enough on the Internet – Forbes – This is an important post I think everyone should read! Thanks to Deanna Zandt for being so thoughtful and smart in her analysis: "Let’s break down why the meritocracy myth is both so pervasive and problematic. The Internet is indeed a blank canvas in many ways. The egalitarian nature of the web as platform — for example, technically, no link or traffic is prioritized over another — makes it easier to connect people and ideas that were previously isolated. In the early days of the web, it was stunningly clear to most of us that we could do whatever we wanted, and that freedom was intoxicating. What we weren’t paying attention to was how we brought the advantages we carry in our offline lives– often defined by race, gender, class, and now, technological access and skill– to that blank canvas."
• Ushahidi and the Long Tail of Mapping for Social Change | TechPresident – I couldn't agree more with David's post and analysis of DeadUshahidi, a directory of "dead" installations of the open source Ushahidi mapping platform. Read the full post to hear both David's take, and suggestions for success from Patrick Meier. "DeadUshahidi’s mocking tone towards maps it deems ineffective, without any understanding of the goals of the groups behind them, is problematic. Moreover, mocking people or organizations whose maps don’t succeed hardly seems noble, and could even deter experimentation. In Silicon Valley, they say they celebrate failures and their lessons as key to a culture of innovation and success. While its intentions are ultimately good, it is hard to see how DeadUshahidi fosters such a culture in the world of crisis management."
• Millennial Presence in the Media | Mobilize.org – Did you read the list from ABC4.com of 8 characteristics of Millennials? I think Nathan has a great post here highlighting how off the mark some of those "characteristics" are, especially the idea that all Millennials would be considered Socialists! What do you think?

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• The Co-operate App | Co-operatives UK – Co-operate is the first mobile application I've seen focused on enabling people to find co-operatives for all their needs, wherever they are (based in the UK). "We are encouraging everyone with a passion for co-operative and ethical business across the country to download the app and push it up the listings. Together we can bring the co-operative economy, during the International Year of Co-operatives, to a wider audience." I'll be keeping my eye on it to see how people use it and how it evolves over time. Great idea!
• The Feast Presents : The World’s Fare – "For four years, The Feast has gathered remarkable people bringing their talents to the table to make the world work better. In addition to rethinking our annual conference, we’re opening up the dialogue this year to move people to action like never before. Join in on The World's Fare and host a dinner for six or more friends at 7pm local time on October 5, 2012 (last day of the Conference). Break bread and by the end of your Feast, collectively decide on one thing to collaborate on that’ll improve the world. We’ll compile all of the ideas online, and akin to the original World’s Fair, it'll all be capped off with a giant celebration of innovation at a public pavilion in NYC the next day."
• A Meet & Greet with Your Favorite Social Archetypes [Infographic] | NetWitsThinkTank.com – "The question today is not whether you should use social media (the 901 million Facebook users answered that for us), but how you should use social media to engage with your supporters, advance your mission and make your fundraising efforts more successful. The answer to the question lies in understanding your  nonprofit social media supporters and identifying which ones are the most well-connected, influential, and, in a word, social. It’s a tricky task, but someone has to do it!"
• The Internet has become a spontaneous, grassroots fundraising tool – Small Act – "Philanthropy has turned on its ear. Where previously people mainly donated to reputable charities who sent them donation requests, or in response to a disaster, now people are spontaneously giving to ad-hoc fundraisers online. Why is this happening? People give because they have an emotional response to a story, and because they’re asked to give."
• Facebook Reporting Guide Shows How Site Is Policed (INFOGRAPHIC) – "Facebook Inc offered a rare peek on Tuesday at one facet of the elaborate system it uses to police its 900 million-user social network, as it attempts to keep it free of content it deems offensive, illegal or just plain inappropriate. The company said it employs "hundreds" of staffers in several offices around the world to handle the millions of user reports it receives every week about everything from spam to threats of violence. A detailed, and somewhat confusing, chart published by Facebook on its website on Tuesday depicts how reports of various infractions are routed through the company and lays out all the potential outcomes, which can range from an account being disabled to Facebook alerting law enforcement."

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• The Complexity of Scaling Up « Aid on the Edge of Chaos – "Despite increased prominence and funding of global health initiatives, attempts to scale up health services in developing countries are failing, with serious implications for achieving the Millennium Development Goals. A new paper argues that a key first step is to get a more realistic understanding of health systems, using the lens of complex adaptive systems."
• How can I organise social reporting from events? | ICT-KM of the CGIAR – "Over the last couple of years, whenever we have been involved in social reporting at the Share Fairs, conferences, workshops and smaller events we have attended, we have noticed similar challenges and successes. So, when the ICT-KM Program was tasked with organising the social reporting for the Share Fair on Agricultural and Rural Development Knowledge in Africa in Addis Ababa in October 2010, it was clear that it was high time that we document the social reporting team’s experiences and lessons learned in a generic guide. If you are going to organise an event, a conference or a public meeting, you should seriously consider organising a team of social reporters to help spread the information and stimulate conversations before, during and after the event."
• The Nonprofit Social Media Decision Guide – "With more than 750 million people signed up for Facebook alone, there’s little doubt that social media can be a powerful part of most organizations’ communications mix. But what can it be used for—outreach and engagement? Event management? Advocacy? How about fundraising? For many nonprofits, it’s far more obvious that such tools can be useful than how to use them. We created the Nonprofit Social Media Decision Guide to help organizations like yours determine what results and benefits you can reasonably expect from social media, and to guide you through the process of identifying the right channels for different goals. To help you turn the theoretical into the practical, we included a workbook that applies what you’re learning to your own real-world needs. This year, we updated the entire guide with new research, additional sections on goals and strategies, and information about using social media for advocacy and fundraising."
• 11 Innovative Crowdfunding Platforms for Social Good – "Why crowdsource? In addition to funding, the tools below can engage new supporters, constituents and future advocates. If it’s ideas you’re looking for, collaborative thinking can provide solutions faster and with input from people with diverse backgrounds, thus strengthening the project. Also, by involving people in the early stages, they will feel more connected to the project, and likely repeat their support and advocacy. Below, we’ll look at some of the best crowdsourcing platforms on the web, along with successful campaigns funded on each one."
• The State Of Social Media 2011: Social Is The New Normal | Fast Company – "The state of social media is no insignificant affair. Nor is it a conversation relegated to a niche contingent of experts and gurus. Social media is pervasive and it is transforming how people find and share information and how they connect and collaborate with one another. I say that as if I'm removed from the media and cultural (r)evolution that is digital socioeconomics. But in reality, I'm part of it just like everyone else. You and I both know however, that' I'm not saying anything you don't already know. Social media is clearly becoming the new normal."

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Can Members of Congress Keep Up with the Digital World? – Online Fundraising, Advocacy, and Social Media – – "Let’s face it, the world is no picnic these days. We’re facing climate change. The world’s oceans are on the verge of being irreparably damaged. One of the worst humanitarian crises continues to escalate in the Horn of Africa, where famine, war and drought are threatening 13M+ people. Thankfully, we have some incredible nonprofits on the ground who continue to tackle these issues everyday, raise awareness and mobilize people into action. And now more than ever, people are reaching out to their members of congress through online channels to voice their concerns about some of these very issues. But how is Congress responding? Are they adopting new methods fast enough to respond to their constituents in the digital age? Is the fear that their responses could be modified with malintent valid? The Congressional Management Foundation new study, Communicating with Congress: How Citizen Advocacy Is Changing Mail Operations on Capitol Hill provides some good insight."
• Donate Your Account | HelpAttack! – "Well how about that – after Epic Change’s use of JustCoz, and Al Gore’s campaign with Climate Reality Project in September to get folks to donate their status updates, someone has gone and open sourced the concept.  Donate Your Account seems to allow anyone to set up a campaign, and allow others with Twitter or Facebook accounts to automatically re-broadcast messages from that campaign."
• 92% of Americans Take Action for Social Good [INFOGRAPHIC] – "Ninety-two percent of American’s took action for social change this past year, according to the Social Change Impact Report from Walden University. The report was created as a kind of barometer for who is engaged in social change, what issues matter to them and how they’re working together. Surprisingly, tech did not play a huge role. According to the report, people from Generation Y were more likely to get involved through traditional means than digital. Only 52% of the demographic posted a comment or expressed an opinion through a blog or website (it’s unclear if this also includes Facebook or other social networks). This, however, butts up against more promising stats such as 80% of respondents believe technology is getting more people involved in social change than ever, and 65% of adult respondents say that social media is not just a fad."
• The Case for Innovation in Advocacy | Association Advocacy Chick – "I am not an innovator. Correction: I have been convinced that I cannot be an innovator. If you were to play word association with advocacy, I’m sure innovation is not the word you’d come up with.  But why is that? Many associations insist that it ain’t broke, don’t fix it.  Yes, traditional lobbying, grassroots advocacy, and political involvement are effective ways of moving or defeating legislation.  However, what if there’s a way to make those methods even better?  Fly-ins are great, but expensive.  Political action committees are prohibited for many cases.  What does that mean for the in-house lobbyist who needs to convince a few key people to support their legislation?"
• How The Seemingly Chaotic But Wildly Successful Fringe Festival Makes It Work | Fast Company – "This has been an explosive summer–markets in turmoil, cities in flames, politics in meltdown. So it's a relief to enjoy and learn from an explosion of a different sort–the explosion of creativity taking place this August in Edinburgh, Scotland, at the renowned Edinburgh Fringe Festival. The festival, a one-time icon of artistic rebellion, is now the largest arts gathering in the world. It is also an entertaining case study in the power of grassroots innovation and open-source creativity, a positive symbol of how unchecked human energy, shaped by a few simple rules, can unleash truly amazing results."

Lessons and Opportunities for Supporting Technology Innovation

 In the innovation marketplace, adoption is the only currency that matters.

As the speed at which new ideas can step out on the stage continues to increase, it is less about finding a great idea and pitching it for support. Ultimately, it’s the adoption by the community that matters in the long-run, and now can be proven even in the short-term. The advantage of the technology sector is that even if it is rudimentary or preliminary functionality, you can expose a new idea/tool/app/platform to the community from the very beginning, getting their feedback and support. This can help prove the value and need, as well as begin the iteration and development with the community’s engagement from the beginning.

Look to fund projects, not products.

The infrastructure that supports new innovations and social enterprise requires capacity, just like any other organization. Likewise, what we have as far as a product on Day 1, could and should look different on Day 15 and Day 50 and Day 500. Funding projects instead of just a specific product ensures that organizations or teams can fail quickly and softly while working towards something better, can invest in research and evaluation, and engage the community not just market to them.

Recognize the role of technology across all our work.

Technology is a catalyst for data, analysis, scalability, effectiveness and efficiency. It is not something confined to an “IT department” any more as everyone (if we are looking at a nonprofit, for example, staff use the website, database, email marketing, etc.) can be harnessing technology to improve their work and impact. As such, we need to invest in raising the level of technology education and understanding across the social impact space so that the organizational catalysts, those in a nonprofit that are not in the IT department but would be the ones engaging with the community or program, have enough technological familiarity that they can recognize the value and opportunity for adopting a new application or tool and implementing it in their organization. After all, the potential to scale one entrepreneur or organization’s new application is hugely tied to the numbers of organizations and communities that can adopt it and spread it.

Focus on why, not if, something works.

To work on scale and replication of any tool, we have to understand why it is working now, not just whether it is or isn’t. Once we know why it is working, we can know if it is even able to scale or the success is tied too closely to the specific segment already engaged. We can also look at the why to understand the ecosystem for new or complimentary tools. Supporting analysis and evaluation may not sound as exciting to your board as funding a new tool, but it can be at least as important!

Let the community drive the innovations you want to support.

As it turns out, the community knows far more about itself than you do (unless you are actually part of that community, of course!). So, look for opportunities to be a catalyst, supporting an environment for the community to help itself. As a recent MIT study showed, communities were better able to align aid with those that needed it than objective measures were to assigning that same support, and they felt far better about it. The same has been true in my experience with supporting new technologies.

Debunking Myths About Funding Tech Innovation

After the panel remarks, there was some great discussion with questions from participants. One question was raised, and I want to share my response as it is something I’ve been asked by foundations and philanthropists before: what are the biggest mistakes funders can make when supporting tech innovation? I have three key myths to highlight:

“Money is Gold”

For many projects, money is obviously a key ingredient to staying afloat and going forward. But so often, supports (whether financial supporters or other sponsors/partners) overlook the power their endorsement carries. Sometimes what is really needed is a recommendation, or an introduction, or a stamp of approval publicly. When projects are small, involve people that haven’t yet “created something” to get their name out there, a few thousand dollars is important, but so is your support.

“History is Enough”

Just because some person created Facebook, doesn’t mean their next idea will be the “next Facebook.” Obviously that’s an exaggeration. But what I’m really getting at is that the it shouldn’t matter whether someone or some team has created the coolest, shiniest, sexiest application in the past, but whether they can show their new application addresses a real need (and isn’t just another random “solution”) and has community interest. We are all learning from the success and failure of others in this sector, so a first try or a 50th try shouldn’t be the deciding factor.

“New is Better”

If there are funds to give out, they may as well be for something new, right? Not always. Sometimes the funds could actually go much further towards scale and impact by supporting a project that already has a tool but can use your support to fund staff and time to create documentation or clean up code so that it can be released to the open source community, or (as said above) quality investigation can go into the why of it’s success. Looking at deeper or wider can be more exciting than just new.

I’d love to hear your ideas, experiences and additions to these remarks though and especially any examples you have!

Image credit: Flickr opensourceway

Location: London, UK

Topic: Fostering Innovation and Enterprise

Description: The Indigo Trust and Institute for Philanthropy, working closely with The Omidyar Network will convene this conference on how the developing world is using information technology to improve social outcomes. This conference is unique in bringing together leading private and corporate philanthropists with leading grassroots talent. Our aim is to help philanthropists and the donor community understand what information and communications technology can do to improve philanthropic interventions across all sectors in the developed and developing world.

Related Links:

• Indigo Trust
• Omidyar Network
• Institute for Philanthropy
• Blog post with remarks
• Hashtag: #giveandtech
• Social reporting links

Wendy Harman and Suzy DeFrancis, American Red Cross
David Smith and Michael Weiser, National Conference on Citizenship
Moderated by Kari Dunn, Case Foundation

Intro from Kari:

When the Case Foundation was first discussing with partners what they wanted to get out of the Summit, they talked about how to bridge the generational divide. Both of these organizations have both been able to figure out how to bring people together across ages, cultures, etc. We see a lot of attention on next generation leaders, but not on how they will change our institutions. The Red Cross has been around for 130 years and so much has changed – for example with text-to-give after disasters. It’s been met with fear and excitement. With NCC, both the chairman and the CEO were brought in on the same day – one at 27 and one 56 years old.

As part of the rising generation, what do you see as far as myths about Millennials?

Wendy: First, there’s this idea that Millennials want to go their own way and be outside institutions. But what we found was that they had much higher trust in institutions than genx and boomers. It is not so much a distrust, but more that they really want to be part of the change. There’s also the selfish factor. I’m guilty of calling our community on the social web selfish because what it means is that anything we put out, it needs to be useful for them. They need to take it with them.

David: There’s greater trust with Millennials than other generations. Are there really that many differences between generations? I just had the honor of being part of a new leaders group studying how different generations were leading in the work force and we found there were lots of differences between where people were in life. For example, if two people had just had kids, regardless of age, they had more similarities than just age. It also feels that sometimes genx is being forgotten in this conversations. The Millennial generation has more of the perspective that “the leader is me” instead of waiting for the world to change.

Kari: Carol Phillips wrote an article this morning suggesting that the differences in the work place may have less to go do with generational differences and more with trust. Perhaps there is more that connects us than divides us?

Suzy: I know many people think the boomers like structure in the work place, we are concerned with making money – but we were the age of Aquarius! In the work place, what I love about Millennials is that they seemed really focused on their passions, not necessarily their professions. THey can be given more free reign to do amazing things. But also some Millennials are running into the fact that you want to go after your passions but you have to make a paycheck. I agree though, that there isn’t a divide. As a boomer, we want to be more welcome to Millennials – we are revamping our intranet, etc.

David: I agree there are a lot of things about the nonprofit sector that are attractive to Millennials, but hopefully it continues to become more competitive with forprofits for actually making those paychecks. In the for profit world, though, there’s more leadership development. When you take on a job in a nonprofit, you’re normally doing a lot more than you signed for without a lot of structure. If we could do more to support that growth we could attract more Millennials.

Michael: For all their frustrations about unemployment, they should be frustrated. Millennials come to the work place more prepared to teach than previous generations. When you step in the door, you come prepackaged with skills you can share. Technological expertise and an understanding with social media others don’t know. The ability to teach, with patience, is essential. And I think where Millennials make the greatest impact is when they realize their capabilities to teach and that there’s an audience that wants to teach.

Wendy: I had the chance to talk to 10 Red Cross workers from across the country that are all Millennials yesterday and they all had stories about trying to teach colleagues and try to shift organizational culture. It was beautiful to see how much confidence they had but we are also still all learning.

Kari: I’m so glad you brought that up. For so many organizations that are participating in the Summit, you can see these things can work! What are the conversations that should be happening and what advice do you have for organizations on how to be the teacher?

Wendy: If nothing else, Millennials are collaborative. That works really well at the Red Cross. It’s been a fantastic journey to see the cultural shift mirroring the way business changes. I think collaboration and turning organizations inside out is the way organizations will operate in the future.

Suzy: Collaboration is the best skill someone can have. We have to collaborate across silos, organizations, other partners on the ground. You look around the world at the collaborations happening between organizations and governments, etc. Seeing Millennials with those skills is great. Though, you also have to have focus and structure and I think it’s some times frustrating for Millennials to bump up against not having their idea move forward.

David: I think that goes to different ways you can structure how you bring people together. I suggest creating inter-generational working groups that go from ideation to implementation. It helps learning about the process and learning from each other. And it creates informal and formal opportunities for mentorship. I think mentorship can happen both ways.

Michael: I think it does go both ways. There is no substitute for perspective of power of technology. Social scientists will debate impact and influence of social technologies for a long time. But in building a level of trust, particularly with a chairman 30 years senior, is all about an environment where you can learn. Don’t expect to snap your fingers and have people praise your brilliance. It takes the same sort of intrapersonal elbow grease that it always has. And that’s an important lesson to learn.

Kari: We would be remiss to not talk about the technology a bit. Share with us about a little insight about where you innovation and so on?

Wendy: If we take the text to give campaign, we saw a group of people – Millennials prefer to work together, not against each other and it really manifest in the test to give. What we saw was that by 9 pm on January 12th we were able to launch the program and for the next thee days people only found out about it from Twitter and facebook and so many shared it. We also had accountability and that’s what Millennials are expecting – we can share just what the impact of the $10 is. They want to feel that intimacy and belonging.

Suzy: You can only sell so much, community has to sell it for you. We really saw that with the tsunami and earthquake – when it happened, and we came to the office, we were already trending on Twitter and we hadn’t yet done anything. They are different tools from traditional media and we have to learn how to use it, and not just for marketing. It has to be with the community.

David: What we’ve seen as we moved from a brochure website to one where people could interact and post and learn, we saw the traffic going up 1000s of % a year. But we really saw a lot around our conference. Many are adding hashtags and so on, but we started streaming content and letting people engage online we found we were engaging 10-100 times more people than were in the room and we could actually listen to them. So we are pushing on that and trying to do more. How can you engage a wider audience that isn’t just the same audience?

Michael: Working around and against gatekeepers really seems to be the biggest obstacle to tackle.

Suzy: When we grew up learning to develop a message, and write talking points, and stay on message…and now we are in a world where messages are being shared out there and your message is being controlled by others.

Kari: I imagine there’s some jealousy, that they’ve figured it out and others are still big insittutions. What do you think organizations should be thinking about?

Wendy: I do this all day every day. To me, listening is the absolute most important thing to do. If you aren’t doing it, start it right away. One of the keys to our success is that over the last four years we have moved from part of communications to working with all staff. We are good now at explaining just what is happening on the ground anywhere at any moment. There’s a lot of opportunity there for any nonprofit to carry out their mission on the social web using the power of people and collaboration.

Suzy: DOn’t be afraid that you’re losing control, people want to part of your mission. Find opportunities for them to be part of your mission. It doesn’t always have to be “the Red Cross way” maybe they have something else they can do that we didn’t even know about it. You can’t be afraid to let others be involved in your work.

Michael: Appreciate the power of what new media can do, it requires you to think in three dimensional terms. The message is less important than the push and has to be something is authentic. But at the same time, the message is incredibly important because of it’s ability to reach so many people.

David: For people thinking structurally about engaging Millennials, I would say that one of the big questions out there is whether or not they are going to change things, etc. But finding a mentor and a champion, we were able to make things happen.

Michael: All of my partnerships have been with my contemporaries and now I have a great partnership with someone that is the age of my children. I can’t speak to the kinds of opportunities there are in transcending that.

Kari: Whether or not the panelists are Millennials or not.

Suzy: I’m a baby boomer and have raised 3 Millennials.

Wendy: I’m on the cusp of the genx and Millennials.

Michael: I’m definitely a baby boomer but have never self-identified that way, it’s not part of how I think of myself.

David: I’m a Millennial and I stand by it. I fought for the Millennial name back when people were calling us genY.

Kari: Hierarchy within organizaitons – is it a good thing or bad thing?

Suzy: I think it exists and I think for Millennials, learning to work within the hierarchy is important. Learning to work within structure is important but it doesn’t mean you don’t push for your ideas, etc. A bad example: Millennial was given a performance review, the next day her manager got a call from her mom saying that they could work together to get better performance from the child.

Wendy: I think traditional org structures are going to change and aren’t the best. I think we should look more at spoke and wheel and working across the organization.

Michael: I think human beings develop habits and affinities and express those across gender and ages etc. They come together out of their like-mindedness and the more you can enable that the more learning can take place.

David: I think Millennials are looking at themselves as their own brands and what they can bring to the organization and the world. As organizations realize how to get the most out of people, you’ll see more team-oriented structures.

Kari: How do you track text-based giving?

Wedny: it’s very difficult to track. People can opt-in to getting additional messages from us so we may get their phone number but that’s it.

Suzy: the payment is also different so people give right away but we get the funds once the phone bill goes through.

Kari: What do you see as the future for mobile giving and keeping those people?

Wendy: The trust I have is that the people that gave that way know how to use Google – we aren’t hard to find. I’m not trying to hound anyone to stick around. If we aren’t providing value, they won’t. So we have to relevant.

Kari: How do we move people from fear to collaboration?

Wendy: I think it’s through examples – sharing success stories. I’ve been doing this for 4.5 years now and there’s always been a fair amount of fear. Nothing bad has happened. But I think some great stuff has.

David: If you’re raising money and you say this is going to be a new way to do it, you have a bottom line. But when you’re looking at collaboration, you’re looking at what other positive externatlities can come from that. Is it a better project, a better work place, recruiting talent? Is your organizational culture shifting?

Michael: We publish the civic health index which essentially says does it work? do people respond? Our own work to figure what the impact is, we’ve had great response to do more.

Kari – thanks to everyone and please share via #MDS11

Education is probably the area where we have failed to innovate the most. This morning we talked about creating clusters of innovation, bringing in various communities, etc. But before we got there, we talked abit about the problem. I want to frame first the opportunity: we often talk about the competitiveness frame in education, that the US used to be number one, and now we are “falling behind.” The trust is that other countries are passing us by.

The good news is that the myth that you can’t make systemic change quickly is just that, a myth. We are seeing the proof in other countries. The countries who are out performing us now are doing what we did before, but better. They do school, the way we do school; they just do it better. People haven’t reinvented school yet. The reality is that it is going to happen, because it has to happen. It has to happen outside this country because so many countries realized that education is the way to economic prosperity. They can’t build the schools and they can’t train the teachers fast enough to replicate our model. They are going to look for innovation solutions.

Here in the US we have had the luxuary of assuming education spending would go up every year, until we hit our limits. And we’ve realized we have to find new and better ways of doing things. And we don’t need to do it for some of our children, but for all of them. Individuals needs to have real opportunity. Our competitiveness as a nation allows us to bring in people to the knowledge economy.

We have to reinvet what we have been doing because we have to do more with at least the same resources if not less. So how do you do that?

You are in the business every day of figuring out how to have people engage, have fun, and build skills – change their behaviors through games. That’s teaching. Fundamentally that’s what teaching should be. Young people should enjoy the educational process. They should want to achieve not just to get a good grade but because they feel the gut feeling of winning.

We have to figure out how we build things that are dramatically better than the status quo and how we take them to scale. That’s innovation.

Discussion

What do you mean about innovation and improvement with education?

I think about innovation and the work about innovation in education in two ways: first, if you have something that is significantly better than the status quo and you are doing it with a few kids, that’s an invention. If you have something that everyone is doing but it isn’t really working, that isn’t great either. It’s where they come together.

What inititiaves are availabiel for funding?

There’s the Dept of Ed and the programs we run, but we are working to align resources across the administration from us to NASA and the Dept of Defense. For example, we just closed an RFP to solicit proposals to build a game for kids k-3 to better understand STEM.

The fact that many people do not understand basic science harms public discourse and makes them rely on ideologies. Helping people understand science will help us as a country. We want to stop wasting the great talent we have and keep people’s interest in science and math going.

What evidence do we need to influence politicians that games can help extend learning of science beyond schools?

There used to be a focus on setting high levels for evidence in evidenced based policy making. But we are seeing that we need to move more things into the category of moderate to strong, not just very strong, evidence. The reality is, though, that it isn’t how decisions are often made. People and policy is often first influenced by compelling stories.

Some have said that coming decades will bring a game layer to the internet. What are your thoughts?

I think that we have a lot to learn about where gamifying is most helpful, but we are so far from the saturation point that we should push ahead with full speed so we can evaluate what works and what doesn’t and make adjustments. I have no future in being a futurist, but I will say that genie is out of the bottle for people being able to be developers. The long tail is very real. I think the cross section of everyone getting into the development and gaming means we will need to evaluate what is quality and what isn’t.

How do you evaluate organizations that you invest in that develop games to support learning?

We currently don’t have any programs that are games focused. We have games that make it into a search for something that helps a kind of learning, etc. I’m now in the process of trying to build requirements that let many different people apply to participate. Scaleability, cost-effectiveness, capacity, etc. So you can judge any kind of organization and the gaming piece is just how well it fits in.

Big initiatives to big corporations – what can small groups do?

Ready to learn, prior to this year, had 3 or 4 applicants. This year, it had 30. Many of them are small development shops in partnership with small public media stations, etc. Among the top winners there were a couple that were not big players. With that program, the goal is to get syndicated but the opportunity is there for anyone.

For I3, you do have to be in partnership with a school, etc. but anyone can be that other partner. And we do see independent and small groups winning those funds.

What do you think of the 20 Under 20 Fellowship?

I think it’s cool but I don’t know what it proves. You read the bios and you see this really incredible people, but you’ve taken them out of college track and give them resources to see if they can still succeed. I’m not sure that proves a point. The more interesting thing for me is if he was to take a set of folks who had just gotten into community college and see what kind of opportunities it could create for them.

Innovation requires risk and failure, how might we address the bifurcation with that and politic’s focus on safety?

When I leave I will write a book that is called the 100 Things We Do to Make Government Worse. We create systems to mitigate all risk. But what that means is that you’ve created a space where you’re unlikely to fail and you’ve also capped the upside opportunity for dramatic improvement, but youv’e also taken the system and created something that doesn’t let professionals exercise judgement.  When you systematize these things they become formulaic. That said, there are structures within government that can handle risk. And it’s in that context that the expenditures are justified with the upsides. We need more of that so we can attract the kinds of people and resources we need for education that we have for war (ie DARPA).

How can you pursue innovation with games when teachers have the kinds of tests and classroom requirements now?

There’s a myth that the best way to get higher test scores is to do more standard practice on those subjects. Spending more time on the same old thing hasn’t shown to make that impact. When have you ever gone to a great school, not a good school, that wasn’t engaging kids in the school in interesting and well-rounded ways? If in fact we are striving for greatness, we need to get passed that myth and that opens up the door for gaming and more. The current environment is ripe for this to happen. There’s still going to be assessments but hopefully better models. And we can broaden the conversation to talk about having lots of tools to get there. And with limited resources, we will have to find ways to keep kids engaged in school when they aren’t there. Things that can connect home and school with the learning objects are really needed.

Turns out that people on disability insurance who go to college and get degrees, half of them don’t go to work – largely because of expectations. Have you considered using games to change expectations?

The reality is, as a Dept, we have an underdeveloped focus on motivation, confidence, expectation, etc. We don’t spend a lot of resource or research on. Therefore, a sub-portion of the nalsted is a smaller portion of nothing. Where we see the opportunity is to leverage games as a way to reach a broader spectrum of things beyond just the education. I think we will see a lot more of it.

Learning outside the classroom, what’s your opinion of games that support tangential learning?

I can’t give you an answer in my job, but I can as a dad: I love it. I had one of the best educational moments with my son after watching Fight Science this passed weekend when they talked about the blow dart. I think we need to be smart about wrapping things around the things they really want to learn about, and then bridge that to where they can apply it. The broadest challenge we face is that we ask teachers to do something incredible every day and we give them very little to do it – we need to provide teachers the tools they need so that all of them are as great as the greatest teacher and games can play an incredible part in that.

• Tracy Fullerton – Electronics Arts Game Innovation Lab
• Ruth Cohen – American Museum of natural History
• Elaine Charnov – The NY Public Library
• Jason Eppink – Museum of the Moving Image
• Syed Salahuddin – Babycastles

Elaine Cohen: The New York Public Library

100 Years of the flagship library in New York. Goal of the centennial project was to shine the light on the library’s resources and get new audiences engaged in the collections and connected to the curators and staff. Research libraries have been facing daunting challenges in the digital world, but not everything is digital in research and the library really wants to connect people with the curators and staff that can help them. Staged a major exhibition celebrating the spectrum of what is in the library, public programs partners with The Moth. Trying to engaged the teen-to-twenty-something who normally may not use the research library. They thought, wouldn’t it be interseting to create a game to get people in the library who may not have ever come?

Find the Future: The Game

Find the Future was the overarching theme of the projects. Involvement from the curators and staff to develop 100 quests that the public could participate in on the night of the 20th. An overnight at the library, only 500 people – over 5,000 entered and many more were viewing the site etc. During the period that the 500 were selected, they learned a lot about how various social networking tools could be used as they saw participants start partnering up and organizing themselves for the game. There were pregame efforts, during the night, and post-event where people joined up and have continued networking. 70 teams of about 7 people each were sent on various quests like writing about loyalty based on the Pooh series in the library. What made the game so unique is the social element – the game designers spent a lot of time writing about the participants and their visions for the future on postcards and distributing them throughout the night, giving them to random participants so they were prompted to seek out others.

The result was an 800 page book of narratives, pictures, stories, and much more that will now be part of the library’s collection. People are now coming to the library to see it as it includes content by all the 500 participants from that night. So much of the project was really about convening social groups and we see it continuing.

Ruth Cohen – American Museum of natural History

For years we have been producing digital media to fulfill our mission of educating the public about science and history. We are trying to change the visitors’ experience at the museum as well as ownership of what is in the museum, break down the walls between the public and the museum. My focus is on how children learn science.

Learning Science by Design

The opportunities for engagement now include exhibitions, digital space, and education. The goals include learning made personal, extension of experience onsite and online, and access for all learning and lifelong learning – underlying all of it is innovation in learning. Within our exhibitions, we have a focus on creating very dynamic, interactive opportunities. The Brain exhibition, for example, has a table where people can work together to put together the pieces of the brain neuron by neuron. It provides an opportunity for learning but also for strangers to connect. In our digital space, we have a new innovation called the Explorer. It is an app for iphone that started as a way for way-finding but is more: it has personalized tours, it has games, etc. Visitors can challenge themselves, each other, etc. The education work has three areas: ology (their first online game space for kids), Urban Biodiversity Network (mobile and networked, youth-driven) which brought together kids from around the world and the Bronx Zoo where kids created eco-stations around the zoo and the Museum explored if this kind of game/engagement helped kids actually learn, Virtual Worlds Camp (happening this summer in the second pilot) 3-d virtual worlds where kids will spend 2 weeks researching under seas environments, building their animals/characters, and so on. In the future, Games in Exhibition that then extend online and in class, expanded out of school offerings including space, bio-luminescence and other areas, and expand into AMNH in school partnership programs.

Jason Eppink – Museum of the Moving Image

The museum was founded in 1981, opened in 1989. Since 1989’s Hot Circuits exhibition of arcade games, they have always had arcade games on display, and all playable. In 1995, they offered downloadable ROMs to export the games. Digital Play commpared and contracted console games with arcade games. Real Virtuality had two games that were on display that augmented reality. We are also planning a big exhibition for next year.

Syed Salahuddin – Babycastles

Babycastles is New York’s first independent video arcade. We wanted to created a space where people could get together and talk about games. There are a lot of places online where people can meet up, have game jams, etc. but there wasn’t an offline space for that. When we first started babycastles, we had no idea there was any kind of community in NY for it. They knew of a few people but it was nothing like the communities on the West Coast. We started out in Queens and within a month or two had 50-60 people coming. We wanted to put arcades everywhere: museums, public spaces, insinuations, etc. Our first arcade was in the basement of Silent Barn and it cost about $650.

“There’s not much I can tell you about this game because I’m confused completely,” said Paul Cox, a first-time visitor to Babycasteles, as the attempted to navigate a game called “The You Testment,” based on Noah’s Ark. “It’s actually a blast so far.” – The New York Times

Next they were invited to start The Arcade Returns to 42nd Street, popup gallery. It game them the chance to expose people to independent games at a larger scale – we had walk-in traffic, etc. One man came in that was 82 years old and said he’d never played a video game before – he was given a controller and taught how to navigate. It lasted for four months. We started a Kickstarter that was pretty successful and were able to buy new hardware, etc.

“For the opening exhibition at a temporary space near Times Square last year, Thu Tran, the inimitable maestro of the IFC show “Food Party,” turned a former storefront into a veritable zoo of brightly-colored furniture and cabinets. In painted wood and styrofoam, it was a masterful and whimsical refusal to answer that pesky question of whether games can be art. here was a kind of proof that you don’t have to choose.” CNN

“Many of the games at Babycastles don’t fit the traditional definitions of the medium; they veer closer to artistic experiementation than they do to mass-market viability.” – New York Times

Future Babycastles is in Williamsburg, just opened. And the next location will be at MoMA where they are teaching a 10 week digital media course about building arcades and will actually build one with kids.

Questions and Discussion

Tracy: When we speak about cultureal spaces, we are really talking about caging and preserving culture. I wonder if you might speak to the excitement and interest in games from your perspectives:

Ruth: the excitement is in the potential. Your comments are close to our heart – as an institutions we make decisions every day about how people are going to engage. We want to focus on experiences and the experience of culture is an interaction, that’s why these places need to be live. There is potential for creating a game for that experience, especially with the participants.

Elaine: In terms of the compassion, and as an organization that collects and preserves, we wonder how to engage people into the real thing while also translating that real thing into the real world. We have one of the copies of the Declaration of Independence, so people can engage with the real thing but also think about the things in the 21st century that inspire them. We want to work with the real, tangible history, but draw on all the technologies and forms of play that get folks involved and excited. That’s one of the goals of research institustions and cultureal spaces in general.

Tracy: Games are about subverting a system. And here we have places where we are preserving and saving important things and then we say wouldn’t it be wonderful if we could invite people in to play. I do think it’s great to invite play into those spaces.

Elaine: We invited some people in to create a game about the museum, Accomplice, that is like real-time Clue. We think it works, it is still piloting, but that’s a big risk for an instituation.

Tracy: The problem of showing games in public spaces, it is problematic. Games, if they aren’t public events, then a lot of times they are meant to be played for longer periods of time on one’s own. Going through a public space and stopping for a few minutes to observe doesn’t work for a game.

Syed: When I went to PS1’s exhibit, it took up an entire room, the walls were the actual screen and you literally walk as you are in the side scroller. It was a beautiful exhibition, but no one was playing it. There was a facilitator there that would play it and she played it all day. But people felt weird playing with her. I’ve seen that happen before.

James: The best exhibition game I’ve seen was because all of these people were willing to play. So people were willing to try, others would watch and learn and then when they played they could get further and those watching would learn and it just helped collectively get through the game.

Tracy: When we were developing The Night Journey, we got two sets of pay testers over a few months and I thought of it as a V: gamers who were interested in experiemental play, people who had visited a gallery in the last few months – people who were far away from each other in the comfort zone of the game. They would wait for you to tell them what to do. Through the course of a lot of play testing and simplification, we got to the place where there was enough simplicity that the truly non0game playing public could pick it up and do something meaningful and the more sofisticated game-players could do something more deeper but equally engaging.

James: Yeah, it’s all about context. When someone is playing Grand Theft Auto, they have a good idea of how the controller works and they’ve gone past lots of learning but someone in public space hasn’t worked through everything with the game to know what to do.

Tracy: The questions of really of usage and usability and appeal start to sound like questions we might not normally ask when we talk about museums and preservation.

Ruth: Public spaces become known as the places where people interact with each other and where it is safe to interact. That’s the doorway into the 21st center. There’s so much knowledge and information that they are intimidated when they come in the museum. So, finding games and interactions that make it easy for people to engage with the information.

Elaine: The media often undermines the role of games in institutions as showing them just as scavenger hunts and not interaction and personal exploration of learning and information.