Tag Archive for 'nonprofits'

Quick thoughts on the economy and nonprofits

The economic crisis is hitting hard in the US and beyond (now situated in London, similar lay offs are taking place with banks here, too!).  Many nonprofits are feeling the economic crunch as well.  I wanted to direct your attention to two conversations:

  1. Meyer Memorial Trust’s recent blog asks nonprofits how they are dealing with the crunch
    I am always impressed by the level of conversation, honesty, and engagement MMT’s blog presents both in content and comments.  Check it out!
  2. NPR’s segment on assessing the impact of the crisis on nonprofits
    All Things Considers discusses nonprofits’ income streams in threat (corporate grants, etc.)  Listen here!

So, what do you think?  How has your nonprofit been affected, taken note, or answered funding questions about the financial crisis?

Asking this question on Twitter started some conversations!  Here are some recent posts:

TheDogLover @amyrsward interesting Twit… a lot of my work is for non profit. I am waiting to hear  for next year.  scary

gwalter @amyrsward As far as I know, there have not been discussions re: non-profit cashflow.

howardlake @amyrsward Try ‘Recession and Charities’ PDF from Cathy Pharoah and co at Centre for Ch Giving + Philanthropy this month: http://is.gd/3BsL

NAFund @amyrsward we’ve been thinking a lot about this, & how to helps nps - but so much is still in flux. it’s early to really guage the impact

I just started a discussion topic in the TechSoup Forums so we can continue to discuss the impact of the financial crisis on nonprofits and what we can do about it.  Contribute to the conversation!

Is your ‘database’ made of paper?

Thanks to Paul Lamb for this news.

The UnaMesa Association, a nonprofit serving organizations and individuals around the world by providing free software tools and web services for schools, clinics, and other community organizations.  UnaMesa is currently conducing a pilot in the greater San Francisco area for nonprofits and other social benefit organizations needing a simple and secure way to move data-entry and storage online: making information more easily accessible to staff, clients, and partners. Trainees will receive facilitated needs analysis and design, technology tools, training, and on-going technical support — all free of charge! To see a sample of an UnaMesa project and relevant technologies, watch this short video. Contact heather @ unamesa.org for more information.

Foundations should tell a different story

Last week, I read a post from Inside Philanthropy called Foundations need to tell their story better.  It discusses the idea that foundations aren’t doing a good enough job telling the world about all the wonderful and diverse things they do.  It is a good idea and one that applies to many, many organizations, not just foundations.  I think the best part, though, didn’t come until the very last sentence: “foundations must do a better job telling their story, and helping the groups they support tell their own story.”

I think that if foundations want to really show the diversity and greatness of their investments (grants, PRIs, MRIs, etc. are all investments in one way or another), they should tell the story of those they are investing in—the nonprofits.

A great way to start telling the story of foundation grantees is to create a virtual tour of your programs.  Instead of text-heavy program descriptions, incorporate photos and videos of funded programs to highlight success as well as provide examples of the funding areas.  Many foundations list grantees on their website; if yours does, there should be links to the program/project/organization and a way to follow up with the program/project/organization contact so others looking to do similar work or get an understanding for the foundation’s focus can contact grantees.

Just a couple quick thoughts.  I’d love to hear yours!  Do you work for a nonprofit that has been featured in some way by a granter?  How did it feel?  What effect did it have on the organization or the foundation (to your knowledge)?

Thoughts on Millenials and political action

About a year ago, I sat down to write two white papers on issues I had rumbling around in my head that involved the changing roles, as I saw it, of nonprofit organizations and foundations as well as the changing relationship between those organizations and citizens.  Trust me that had I finished writing those, you would have been privy as they would have been up on the blog.  Needless to say, my brain was taken over by work as is the problem that always comes up, and they remain strings of thoughts in text files on my computer.

Today, I finally made a little time to read through Social Citizens from Allison Fine and The Case Foundation.  It tore apart all of the other things I was thinking about today and threw me back into the subject of those white papers from last year.  It was wonderful!  So, I took it as a sign that I needed to get some of those thoughts out to you all this time around.  Keep in mind that these are my thoughts and I would love a chance (read: the time) to expand on them fully, so I apologize for the brevity.  Also, these ideas do not only sprout from this recent publication, obviously, but are inspired through many reports and from my own experiences as a Millenial.

Changing Role of Nonprofits and Foundations

Because so much of the organizing and activism, and thus information and opinion, around issues is done in networks of friends and family, the problem with access to both sides of the story and the opportunity for an independent and unique opinion grows.  As views are shaped by those closest to the individual, there is much less of a chance for a network-created cause or action to include full dialogue of an issue.

Nonprofits and foundations will continue to be tied to causes, changes, actions, and groups that form in social networks and elsewhere on the web.  The role these organizations have in the relationship will change to incorporate the need for access to the big picture.

Nonprofits and foundations will become sources for information and reliable reporting.  They will be the places that personalized campaigns link to for the background and continued data on an issue.  As the fundraising and momentum building moves more and more into the hands of supporters across the web and around the world, the relationship with the aligned organizations changes to reallocate responsibilities.  As information, data, and reporting providers, these organizations will work to ensure that the multitude of unique campaigns taking place simultaneously by supporters provide an opportunity for those networks and potential interested citizens to learn more (and act more).

Changing Expectations of Government and Corporations

Millenials feel political change by individuals is impossible and that political actions like voting and participating in the political arena as it currently exists do not have the impact they want.  This doesn’t mean that young voters aren’t turning out, as we see from the numbers in 2004 and so far in the primaries that the youth vote is taking a big upswing.  But, young voters view their action closer to a symbolic step than a concrete motion.

Millenials are also very concerned about and aware of the cause-related work that corporations are involved in, choosing to support (or purchase from) organizations that are environmentally conscious, giving back to the community, and/or contributing to changing social problems.  Young people report, as it says in the report, having more confidence in corporations than they do in the government.

This could mean that instead of groups of citizens urging politicians and policymakers to make changes around issues or specific legislation, that citizens instead turn to corporations who are aligned with those issues and support them in pressuring the government.  Standing behind more than just a product, but trusting in the clout of a corporation to swing policymakers.

To go further, this could even have implications for key supporters to have a ‘role’ (of some sort) in the leadership of the corporation.  This would complete the circle of accountability between the corporation and the supporters who have chosen to be loyal to the organization because of the issue alignment.

Changing Identity

In previous generations, personal identify was defined by career/job title and field.  You were an engineer or a teacher or a scientist.  That meant something when you said it to a new acquaintance and similarly created automatic circles of colleagues even if you hadn’t met personally.

Now, as taking action for Millenials has become incredibly important and easy via the social communities and world of the web, who you are is no longer defined by the college major you graduated with.  Not only are people of my generation projected to change career fields, not just employers, many times over compared to past generations, but we have come of age in a time when learning is no longer a hierarchical or institutional activity.

The power to do something is in our hands and accessed any time we want online.  This means, Millenials will be identified with their issue-alignment and causes.  The personalized widgets for fundraising campaigns, challenges, and international issues now speak to who we are.  We find friends through the interconnected profile links of campaigns to save Darfur or cancer awareness.  My online actions and challenges are met by people from all backgrounds, job titles, and locations - but we are all working to protect the environment, or raise air quality standards, or stop human trafficking.

The way I expect not just my friends and family, but also my employers and politicians to identify me and communicate with me is also effected by the way I am defined by issues and not simply where I live or where I work.

—-

I know that is just the tip of the iceberg for three incredibly large areas, but I was going to burst if I didn’t get at least that much out of my head.  I would really, really love to hear what you think and keep this conversation going.  As the way individuals ‘live’ online is already drastically changing the way nonprofits do their work.

Stories as the answer

Storytelling is a big hot topic for nonprofits - especially when it is done in a digital or dynamic way. Kivi Leroux Miller wrote a great post today about five key questions about organizations that should be answered with stories.

Her list includes:

1) What Do Other People Think About This Group?

Answer with Testimonials. When someone is learning about you for the first time, they’ll be curious what other people think about your organization, your staff and your effectiveness. You can talk about how great you are, but that’s not nearly as convincing as testimonials from other people who aren’t on your payroll (or even on your board).

2) Are People Here Like Me?

Answer with Profiles. When someone donates time or money to your organization, they are joining a virtual community of people who believe in the same cause. If someone is not quite sure if your nonprofit is a good fit for them, showing them that they fit in with other supporters can help overcome that barrier.

3) Does This Work?

Answer with Success Stories. Do you get the job done? Are you going to make a difference with the money I give you? Success stories show donors (and potential new donors) exactly what it is you do and how you do it.

4) What Difference Can a Single Person Make?

Answer with Personalized Giving Options. Big problems are overwhelming. If you swamp people with the enormity of the need, they are likely to tune you out and move on to something that feels more manageable. 

5) Can I Come Along?

Answer with Personal Chronicles. For your supporters to fully engage with your nonprofit, you have to be willing to share what’s really going on. A small but important segment of your donor base won’t be happy with the level of detail they get in your newsletters. They’ll want more and you should give it to them.

To read the rest of the details and examples, click here.

The one question I think is missing, is: Who are you?

It is important to remember that your organization is made up of humans who do all have lives outside of the office and have passions that have brought them to the same organization for a reason.  It is important to showcase your wonderful changemakers, both to recognize them as complete people, and to show your audience/community/supporters/members that they can identify with individuals in the organization and not just the mission.

How do you do this? With blogs, videos, pictures, etc.  There are many ways to show that your organization is made of great people.  Take pictures at your next staff meeting and have everyone make their own nametag with paper and crayons to hold up for the photo.  Let everyone create a short 10-30 second video about how they discovered the organization and wanted to start working there.  Start a blog on the website for staff to contribute to about things other than specific press releases, project announcements, etc.

How are you using storytelling in your organization?  What is another question that you would add to this list that could be answered with stories?

A friend’s race - inspiration and fundraising

I have a good friend, Alletta, who is currently studying [and getting yet another degree] in London. We grew up together and attend the same schools until college. She has, for nearly as long as I have known her, suffered from migraines and gone through many rounds of possible causes and treatments. I want to share with you some of her story:

Last May, I ran my first marathon in Edinburgh and despite being ill most of the winter and poorly trained, managed to finish on my own two legs with a respectable time of five hours and forty-eight minutes. This year on May 11th I am giving it another go, except this time I am taking on a much more difficult race on the Isle of Wight and aim to shave more than an hour off of my time to finish in four and a half hours instead.

Running a marathon last year was a life-changing experience. Though becoming increasingly active in recent years, I never considered myself to be athletic. Suffering from asthma and frequent migraines, I have often found strenuous exercise to be very challenging. A few years ago I would have never thought it possible that I could run at all, let alone run 26.3 miles. Now I have been awakened to the possibility of pushing myself in totally new ways and deeply inspired as to what we are all capable of.

I am using my running of the Isle of Wight marathon this year as an opportunity to not only challenge myself, but as a chance to contribute something good to the world by supporting a charity that is close to my heart, the London Migraine Clinic.

The London Migraine Clinic, where I myself am a patient, is a world-class non-profit institution that seeks to help individuals suffering from migraines to find the root causes for their pain and to help them better manage these triggers. In addition, it supports important research into why migraines happen and how the millions of us who get these debilitating headaches can better take control over our health and our lives. To learn more about the Clinic’s work click here.

I think Alletta’s experience is inspirational and honorable. It has been wonderful seeing her come to take on and achieve such high goals for herself. There is no surprise to me that she has found a way to give back to the nonprofit clinic that has helped her with migraines and is helping so many others in London and around the world with their care and research.

Please support me this year in my quest to run the Isle of Wight Marathon and help the London Migraine Clinic in its work by making a donation! Just go to the following link: http://www.colmc.org.uk/ and click on the left-hand tab of “How We are Funded” then on “Donate Now.

There is no where to leave comments when you donate, so please share with me if you would like to about your support or questions so I can be sure to connect you with answers and with Alletta. Thanks, and keep up the race (be it a marathon or life, you are all so inspirational to me!)!

A Blue Avocado?

Yep, that’s right! According to BlueAvocado.org it’s “intriguing, nourishing, and practically indispensable!” It is “a new bite-sized magazine by and for people who work and volunteer in community nonprofits.”

The first issue covers volunteers, board committees, and even legal issues between funders and grantees. It promises to be an interesting voice in starting conversations related to all aspects of community nonprofits. I plan to follow along and participate, and hope you will check them out, too!

Nonprofits in the online attention economy

There is a great question for the Net2ThinkTank right now: “How can nonprofits and NGOs succeed in the online attention economy?”

First, what IS the attention economy, you may be asking. Well, Britt has a great post describing it, here is an excerpt of the definition:

Wikipedia defines attention economics as, “an approach to the management of information that treats human attention as a scarce commodity, and applies economic theory to solve various information management problems.”

Here is a more clarifying question:

As more nonprofits, businesses and individuals create blogs, podcasts, rss news feeds, wikis, social networks, YouTube accounts, Twitter feeds, fundraising widgets, mashups, etc. what do you think nonprofits need to do to attract and maintain people’s attention online?

And my answer? Being the best resource for yourself AND your community.

First, you need to gauge what kind of resource you need/want as an organization. Is it staying on top of research or news in you sector? Is it providing a space for question and answer or collaboration? Or is it to create a space for collecting stories, media (photos, videos, etc.), or goals/progress in a public forum?

Whatever resource best fits with the organization’s work, probably also fits with how you want to interact with your community. If you need to be on top of breaking news and the latest research, you probably want your constituents to be up-to-date as well.

Next, now that you know WHAT resource is best, you need to decide HOW to provide it. Does it make the best sense to transform part of your website into an information aggregator? Or instead to provide a wiki for staff, members, visitors to contribute to? Maybe it’s designing parts of your website that can host videos and photos people upload and ways to collect feedback/comments and share stories?

Whichever path best fits your resource needs of the organization and the community, it is best that it is given dedicated staff time and attention for building, nurturing, and monitoring AND you have agreed on avenues for outreach (making sure the community knows the resource is available and that it is the best one for them). You are going to need to prove that, for example, instead of your constituents reading five different newspapers online and subscribing to updates from ten different organizations to stay informed of happenings in your sector, that they can instead just watch your news section to aggregate all the best information they need.

Last, you need to be sure you are constantly gaging the usefulness of your resource to be sure to stay on top (both on top of information competitors and on top of the potential of providing for your community). Are you seeing new blogs or news sites emerging with different and relevant information? - Add them to your aggregator! Are you seeing other communities popping up with discussions on your topic areas? - Invite them to your wiki/forum/community space! Are you finding that groups prefer to post their media on other sites? - Go where they are and create a dedicated community that supports them AND your organization!

Let’s have an example: Let’s say that you work for an environmental organization that works partly on climate change legislation, you are located in Lane county and besides the community of interest you serve you are also partnered with a student-run climate change organization at University of Oregon. In the climate change and environmental defense sector that is a bounty of resources, news outlets and other organizations all vying for your community’s attention. There is a plethora of other places they could be going for information.

You probably want to become a resource of news, information, legislation changes, etc. This would be incredibly beneficial for your organization’s staff, but by becoming the one-stop-shop for all the industry information with the added value of local/specific legislative information added in, you become incredibly beneficial for your community as well.

You could create a news section on your website that is separate from the press section—keep press releases, press packets, team bios/pictures, etc. in a separate place of your website to avoid confusion. Next, create an aggregator of RSS feeds (what are RSS feeds?) of traditional news outlets like the Oregonian, the New York Times, and so on, as well as ‘new media news outlets’ or blogs that have strong, sustained communities and value like It’s Getting Hot in Here and the Huffington Post. Because of your legislative interest, you are going to also want to incorporate press releases and legislative updates into your aggregator. You should include a ’suggest a resource’ link in the news section so that readers can let you know of other blogs or sites that they think are valuable to be included, keeping you on top of the market for information. Lastly, you will want to be sure that you have an RSS feed for that news page as well so people that want to stay on top of your updates can do so from your website or in their preferred RSS reader.

Now that it is built, you need to advertise it to your community. Include a link and a call to action (like, Check out your new resource for climate change news and legislation!) in the footer of your emails, in the side bar or call-out box of your e-newsletters, and on the home page of your website. It is important that you also notify your community when it is built with a specific email only about the new resource. This message should be tailored differently when sent to the partners at the University so that it stresses the usefulness of the resource to their campus work and to encourage them to spread the news of its availability to students outside the organization as well.

There is so much possibility that it is easy to get lost in the information overload yourself! Remember to:

1. Gauge the best needs for your organization AND your community.
2. Find the best (interactive) way to build and provide that resource.
3. Measure your success and keep improving the resource you are/provide.

Good luck - and keep me posted on how you do!

Reflections on NTC: Lost in [tech] conversation

Something that should be obvious about a conference for nonprofit technologists is that there was no lack of geeky conversation, ever, anywhere.  It was wonderful!  But, one thing that I thought was important to bring up and great that it was brought up in some of the sessions, was that we have to remember these few days of utopia are numbered, and normally we aren’t able to have the same kinds of conversations with the same kinds of vocabulary and assumed knowledge.

When we are working in offices at nonprofits or other philanthropic organizations, or consulting with these groups, we need to approach conversations in a different way, to avoiding losing people in our techie conversation.  How do you do that?

  • Don’t worry about avoiding conversations! Instead of agonizing over a conversation to leadership about needing $10k, find a way to start a conversation about how that investment can make the staff’s work more effective or efficient, or save money elsewhere.
  • Recognize the differences!  Talking to a fellow techie about new software, platforms, products, etc. can be great but so can conversations about those things with staff so long as you recognize the difference between features and benefits—tech people care about features, no one else does.  This goes for conversations with leadership, buy-in, training, etc.
  • Express what you want clearly! It is fine to ask for or recommend new budget items, upgrades, uses, or strategies; it’s more than fine, it’s your job!  But know your strengths and how to work within them so that what you are asking for and why is clear.
  • Don’t be a cheerleader for the accomplishment! You should, of course, always recognize accomplishments throughout your organization, including the technology department.  But, as a leader (and not just a techie) you should work to cheer on the people, the work and the tools instead of just the end accomplishments.  After all, it was the people, their hard work, and the tools chosen that got to that goal!

What kinds of conversations have you had as the “techie” (accidental or not!) and what results did you have?  How were you able to have the most “successful” conversations with your leadership or staff when dealing with technical matters?

Reflections on NTC: From techie to leader

One of the sessions I attended at NTEN’s NTC last week was about moving from the position as “the techie” in your organization to being a real “leader.” It was an interesting topic and I thought a very valuable issue. Linda Widdop, Dir. of Tech Services/Consulting, and Dean Graham, Manager of App. Services, both from NPower Pennsylvania, were the presenters and general motivators for the session.  Here are notes I jotted down from the session…

The true measure of leadership is influence - nothing more nothing less. - Maxwell

Large org = CIO
Medium org = someone in charge of tech
Small = accidental techie

Ineffective CIO: ED has business background; new position created (CIO), CIO attends executive meetings, no improvements seen by management, staff frustrated by tech

Ineffective IT manager: top management comprised of promoted social workers, advocates; IT manager not invited/included in exec meetings; budget developed and managed by CFO

Ineffective accidental techie: volunteer or overworked case worker who knows how to use a computer; few or minimal resources; react to crisis or programmatic changes

Understanding IT leadership: what was missing in our 3 examples? leadership. To be effective, you need to understand how to be a leader, no matter what role.

The NMA leadership model:
you can apply leadership principles to tech
set direction (tech planning), demonstrate personal character, engender organization capability (build teams), mobilize individual commitment for change (inspire teams)

5 key areas of tech leadership:
1 understand strategic tech planning
2 developing a vision for the org
3 building the team
4 communication
5 role models

1: Understand strategic tech planning
roadmap that aligns tech with mission and business goals
process to build buy in from stakeholders
a framework for decision making
tool for budgeting and fundraising
living evolving document

Where does IT leadership fit in? Broach the subject with management; understand and communicate the benefits; lead the effort; look to the future

2: Developing a vision for the org
What are your organization’s key strategic business goals over the next 3-5 years (increase services by 25%, start an after school program, double earned revenue, improve…)
THEN add tech

Where does IT leadership fit in? Get involved in developing your org’s business goals; fully understand all programs; ask about the big picture; share your ideas with other

3: Building the team
gain support and user adoption
budgets make more sense
input from all angles
smarter solutions
holistic approach

Where does IT leadership fit in? Ask for volunteers to join the effort; elicit input from all members; include other leaders; be open to many ideas; foster team communication; don’t let your expertise drive the process (it’s not all about the hardware side of technology!)

Relationships are the fertile soil from which all advancement, all success, all achievement in real life grows. -Ben Stein

4: Communication
all meetings must be attended by the team
share the team’s deliverables with other staff - execs or full staff
develop solid documentation
share your enthusiasm for the project with everyone

5: Role models
use your headquarters
investigate other ors that provide the same services
investigate other orgs that communicate in the same way
research and adopt tech best practices

It is easy to be a leader to those “under” you but it is very hard to be a leader for your peers.

Role model - be one:
continue to provide thought leadership within the organization
keep up the communications
join and attend nonprofit technology groups
provide info to other orgs
collaborate when possible

So, are you being a techie or a leader in your organization right now?  What are you going to do tomorrow to become more of a leader?  What are you going to work on over the next month to become more of a leader?