Location: Phone

Topic: International Fundraising

Description: International fundraising, UK not-for-profits, online giving, social media, message localization, chuggers, sofii.org, and more. Featuring Chad Norman, Danielle Brigida, Amy Sample Ward, Marc Pitman, Robert McAllen, Steve MacLaughlin, and Melanie Mathos.

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Happy (Almost) Birthday!

Thanks to Facebook, in two weeks all of your friends will see that it’s your birthday. Instead of just writing on your wall, or giving you something you don’t need, what if they had a chance to help a cause you believe in? Whether you want to raise money for clean water in Ethiopia, vaccinations for children in Haiti, or a safe home for a puppy in Mississipi, with a Birthday Cause your friends can give in honor of your special day.

Select your Birthday Cause today: Get Started – Learn More

Have a very happy birthday,
The Causes Team

Since we moved over here just 3 months ago, I knew that my birthday wasn’t going to be spent with all my friends from home (we are going to travel a bit though, so it’ll still be a fun day!).  No birthday party meant no one buying presents.  I wouldn’t have wanted the gifts anyway, but know that people like to give them, just as much as I do for their special days.  So, I figured this would help friends celebrate my birthday with me, but help out a worthy organization, at the same time!

I clicked through and created my birthday cause in support of Free Geek! (I’ve talked about Free Geek before and why I think they are a great organization.)

The process was simple, straightforward, easy, and most importantly, empowering.  Causes has done a great job to put the tools in the user’s hands to personalize their message, pick a cause/organization that they care about, and choose the avenues for publicizing their cause that fit their community (I didn’t want to email every person right away but just those using Causes, for example, and didn’t want to email people as often automatically as I new I would email people personally, etc.).

After I finished personalizing my Birthday Cause and alerting friends about it, I was able to place a widget on my profile so people could see it when they visited my page.  I just want to point out, this was the easiest application process I’ve ever seen: it did everything for me and I just chose what, when and where.  Even putting the widget on my page was done for me, I just clicked where I wanted it to sit!

When friends donate to the Birthday Cause, they are able to write a message that appears on my Facebook Wall.  It’s great because they get recognized as donors immediately, I get to have a birthday greeting from them, and others see the donations coming in and click through themselves to check it out.

I receive notifications by email when friends donate, and can click through from the emails to thank them, send out messages, and more.  The Causes application has really done it right with the Birthday Cause process.

The first person who tried to donate, my friend Rose Vines (a wonderfully kind, and incredibly smart woman), experienced an issue with the site and it wouldn’t let her donate – the worst situation for potential donors!  She let me know what happened and I immediately emailed the Causes team at the email address in their help section.  I received two emails from Dave: 1. just after sending in the message about the issue, he let me know they were aware of the problem and were working on it 2. the next day he emailed again to say the problem was fixed and everything should be up and running.  Though, in just that little time, I’d already had 7 successful donations and one of them was from Rose!

The next time you have a birthday, if you use Facebook, I’d encourage you to try out the Facebook Causes’ Birthday Cause application and have fun raising funds in celebration of your birthday and the great work of one of your favorite organizations!

Thanks to all those who have helped me raise much-needed support (whether it is funds or not) for Free Geek – I really appreciate it all!  And thanks again to Causes for the great application!

If you’d like to support Free Geek and wish me a happy birthday – check out my Birthday Cause!

Fundraising Response Rates
It was mentioned in the previous post as well that messaging response rates, including those of fundraising messages, were down last year compared to 2006.  There is a bit of trickiness to that data though:  even though the response rates declined, the overall amount raised online continues to go up partly because of the fact that the average email list has grown by a factor that is larger than the decline in response rates.

The declining open rates still convince me to look for ways to integrate calls into one message so that you have actions/advocacy, fundraising opportunities, and news/information in every email so it isn’t a one shot or nothing deal.

Online Giving
On average, organizations raised 40% of the online giving in Q4 (October-December).  This trend is true as well for gift size.  The study found that gift size dramatically increased at the end of the year (same was true in 2006).  So, the obvious lesson here is to cultivate as many donations as possible at the end of the year.

It seems to me, though, that just as much as you should cultivate donors/donations at year-end, you should find new ways of engaging them in your fundraising needs in other times of the year.  Remember that tying fundraising appeals to current events and other communication campaigns as another option for support (it’s really just another call to action) can bring in new donors and help you identify what issues the supporters care most about.

Case Studies
#1.  Humane Society of the United States

One of the profiles included in the study focuses on the HSUS’ fundraising success.  There are a few things they did to improve their fundraising response rates, one of them was that:

They recruited new advocates on high profile advocacy campaigns, and then converted the new advocates to donors by sending fundraising appeals on the same issue.  This strategy has proved so successful for HSUS that the organization has decided to customize its rolling welcome appeal for new advocates so that new advocates hear from HSUS on the same issue they joined the email list on.  HSUS has extended this segmentation strategy to other appeals, too, by targeting list members with appeals based on those advocates’ and donors’ past online actions.

I think it is incredibly important to note that they didn’t take frequent or high impact DONORS to target in a more direct way with fundraising, but frequent and high impact ACTION-TAKERS.  Fundraising is often not very low on the ladder of engagement with new members.  It makes sense to cultivate other involvement with the organization and then approach with donation opportunities.

#2.  Amnesty International USA

During the report release conference call/webinar/live event, a representative from AI explained some interesting learning they went through with their website and online giving.  Here are some of the areas they made changes and saw results:

• Changing the web confirmation to donation form raised $46,000+ since December and indicates which issue inspires the donor (this is a confirmation when taking action, filling out a form, etc.)
• Changing the standard gray “submit” (or “donate” and so on) button on the donation form to a large red “submit” button, they saw a 29% lift in conversion rate.
• Adding some right-pointing arrows to a “donate” graphic on the home page provided a 5% lift in overall traffic to the donation form and a 55% lift in total dollars raised

It is incredible to think what tiny changes can be made on your website, especially ones like these that take very little time to implement, that can drastically improve your online fundraising success.

There is one more section to the benchmarks study that I’m going to cover tomorrow (the section on Advocacy).  The fundraising section really creates just as many questions as the email data from yesterday.

Where do you find out the most information about a donor right now and how is that reflected on your website?  How are you currently designing ways to cultivate donors outside of the October-December high season?