Tag Archive for 'socialmedia'

Get ready for a Chain Reaction!

Published
by
Amy Sample Ward
on November 16, 2008
in events
. 0 Comments

Tomorrow and Tuesday I’ll be helping at Chain Reaction 08 and hope you’ll join me.  What’s that?  You can’t make it to London?  That’s okay!

How to get in from afar:

I will be working with David Wilcox and a few others doing some social reporting.  That means I’ll (try to) be your ticket to the event if you can’t come in person!  Watch for updates through all the above links as well as some live blogging from sessions! Connect with you tomorrow!

Net2ThinkTank: Key Questions about Social Media Training

Published
by
Amy Sample Ward
on October 21, 2008
in roundup
. 0 Comments

Originally posted on the NetSquared blog.

This month’s Net2ThinkTank Question was: What are the key questions nonprofit organizations should ask to help them determine how to prioritize social media training and experimentation as they do their technology and organization-strengthening planning?

Below is a roundup of your answers!

Beth Kanter reminds us to choose a social media strategy before selecting or committing to specific training. She also explains

If your technology plan will have long-term sustainability, you must include many strategies for technology professional development.

  • What is the best way to deliver this social media training so that we build our organizational capacity?
  • Does the delivery match our organization’s culture for learning?
  • Who will be hands-on?  Who needs the overview?
  • How will you take into account different learning styles for individuals and generational differences?
  • How will staff make the time to put what they’ve learned into practice?  Time to experiment?

Beth also includes some tips for social media training.  Read more…

Britt Bravo provides 9 great questions nonprofits can ask to help identify organizational goals, internal resources, level of interest, and measurement mechanisms.  Read more…

d1st4nc3 posted four key questions for nonprofits, including “What are the key factors that determine whether someone will become involved in our cause?  Do they vary according to the social networking site/group page/amount of advertising and promotion/etc.”  Read more…

Emily’s World provide three areas of questions: those nonprofits should ask before adopting social media tools, when putting social media into action, and when evaluating social media usage.  Read more…

Gregory Heller of the CivicActions blog focuses on the main questions nonprofits can ask to identify if social media tools are a good fit.  He reminds us: “It is important to remember that the social media landscape is continually evolving. When developing a social media strategy or deciding whether to train staff on the use of social media remember that the tools are different than the techniques.  Training should focus far more on the techniques of using social media, not the specific tools (websites and services) because they will always be changing.”  Read more…

lnorvig lays out a couple questions for nonprofits, the first of which asks to identify staff already using social media tools.  “Getting involved in social media as an organization should not feel like a chore. Let staff who already have a passion for this take the leadership in ways that work for them.”  Read more…

JYStewart emphasizes the importance of identifying staff members already using social media tools, as well as the inherent opportunity with social media to let your staff ‘play’ and engage in the game of it all.  Read more…

Nancy White brings up a great point to consider:

Why are you doing social media training? I rarely recommend that organizations do pure social media training, but instead weave it into preparation and execution of real work. If you are planning a social action, ask how social media can contribute and build the training into the campaign training. In isolation, this stuff takes up time and attention without the crucial element of context and purpose.

As to experimentation, this is a very different and important activity. Again, it can be woven into existing activities (15 minutes play with Twitter at a staff meeting) and/or it can be something a smaller group takes on. This “scanning the social media” landscape can be informal — the key is the communication of what is learned back to the other members of the team and the organization.

Thanks to everyone who participated in the Net2ThinkTank! If you want to participate in the next round, stayed tuned to the Net2 blog for the next Net2ThinkTank question, or join the Facebook group.

What do you think?  Has your organization included social media in technology training?  What worked best?

Flickr photo: Siebuhr

Social Media: the means vs the ends

Published
by
Amy Sample Ward
on October 8, 2008
in otherblogs
. 2 Comments

I have another post up on the Stanford Social Innovation Review opinion blog and I’d love to hear your opinion!

Let’s assume social media is the means to an end. That ‘end’ is going to be different depending on whether you are using it as an organization or an individual, for conversations or for advertising, for profit or for community building, for fun or for policies. So, when social media meet ups, in person or online, and communities form, is it mostly around the means (specific tools, advocating for adoption, etc.) or the end (people using social media in general for the same purpose or cause)?

So, asked again: Do we come together around social media because of affinity towards specific platforms, tools, or programs or because of similarities in usage of those platforms, tools, or programs?

…

Does it then, really matter if social media communities and conversations are focused on either the means or the ends?  It isn’t as if we are discussing war, right? The uses, developments, and constant permutations of social media are so diverse and evolving so quickly - is it enough to help each other just keep pace?

You can read on and share your answer on the SSIR blog post here!

Awards x3!

Published
by
Amy Sample Ward
on July 25, 2008
in case studies
. 1 Comment

There are lots of awards and contests lately all showcasing great examples of nonprofits and uses of technology.  There’s a lot of good you and your organization can learn from!  I blogged about all of them on the Net Squared community blog, so check it out!

Does your organization have a great story about using technology to connect with your community?  What has been your organization’s biggest challenge in adopting social technologies?  I’d love to share your stories!

Where can you find BlogHer without going to the conference?

Published
by
Amy Sample Ward
on July 15, 2008
in events
. 0 Comments

Right here!

This Friday - Sunday is the annual BlogHer conference, taking place in San Francisco.  “BlogHer’s annual conference is like no other — it is the thrilling diversity of the blogosphere come to life! Featuring technical labs, educational workshops, intense discussion sessions, relevant sponsors, speakers from every corner of the blogosphere, established and new, and plenty of opportunities to network and socialize.”

Unfortunately, I can’t make it to San Fran for the conference.  BUT! I can make it all the way to my computer and into Second Life!  What’s Second Life? It is an “online, 3D virtual world imagined and created by its Residents. Since opening to the public in 2003, it has grown explosively and today is inhabited by millions of Residents from around the globe.”

The BlogHer conference will have simultaneous events taking place ‘off-line’ and online in Second Life.  I will be attending events throughout the conference via my virtual Second Life self. Are you attending it on or offline?

I will be live blogging from within Second Life - so you can follow along with me, ask questions and leave comments in real time whether you are in Second Life, at the conference, or sitting back at home.

All you have to do to be included is watch this blog!  The live blogging (with CoverItLive) will be hosted here.  I’m excited to share with you all the experience of attending this conference virtually, as well as getting participation from you while I’m there!

Other BlogHer folks will also be live blogging and commentating on the events throughout the three days on the BlogHer website.

Have you attended a conference in Second Life before?  Has your organization considered using Second Life as part of its social media strategy?

Digital Makeover Project

Published
by
Amy Sample Ward
on July 7, 2008
in case studies and socialmedia
. 3 Comments

Simon Fairway is up to something across the pond: He is coordinating a digital makeover of South Yorkshire Funding Advice Bureau, a “voluntary organisation and registered charity set up to help voluntary and community organisations get the resources they need.”  The digital makeover project will focus on SYFAB and come to “grips with their organisational challenges, and dreaming up some innovative but appropriate digital solutions for a few of them.”

SYFAB was chosen from many nominations to the Charity Technology Trust because of their pattern of innovation and openness to new technologies.  They also have a staff of 12, making them comparable to many nonprofits.

Here are some of the first areas identified by Simon and the team working on the Digital Makeover.  (Take a look at the SYFAB website and the blog as reference for the below options.)

1.  Introducing Google Analytics to the website to get a stronger understanding of the volume and demographic of site visitors and the most useful content for service users.

I think this is a great way to begin identifying and learning about core usage of the website.  Many organizations are surprised by patterns that emerge and pages that are popular, as often the view of the organization’s website by staff is very different by users.  Some things that I would look for are

2. Adding an RSS feed to the website’s funding news page, so that regular visitors can be informed of updates to the website.

I think adding RSS is a must; the news page (which is the home page with the current site configuration) as well as the training and IT Project sections (you want RSS wherever content will change and people will want to know about it!).  The blog is in wordpress and automatically has RSS.

3. Establishing a regular email newsletter, initially with events and training information. In the longer term this could provide an alternative to the funding newsletter or members’ case studies.

The email newsletter is a great transition step from mailing hard copies towards only electronic materials.  SYFAB probably has the email addresses of nearly all the members already, but it is still a good idea to send out an email to everyone explaining that an email newsletter will begin next week (or whenever) and will be distributed from info@syfab.org.uk (as an example) so they can be sure the email address is in their contact list (some spam filters will block messages sent to many people unless they are in the contact list), and to reply if they do not want to be automatically added to the distribution list (an opt-out).

4. Migrating the feedback process on-line to make it more efficient as a whole, and providing an opportunity to provide feedback directly to funders.

By migrating feedback to an online process, especially one that is shared/stored and public, you really can serve more people by doing less work!  People that have a similar situation or question can review what has already been answered instead of starting the question/investigation process over.  Creating a learning center (like Tech Soup) or forum-type approach to the question-investigation-answer process, you can relieve yourself of having to duplicate research/work but also allow for other members to jump in and contirubte their experiences and knowledge to make even better responses.

I would like to see this have two parts: one side is for the funder investigation and process, the other is for case studies and success stories.  I think it is important for a collaborative approach in finding information and researching options, but it is also really important that case studies be public and searchable, as well as include feedback/commenting just like the learning center side.

5. Offering multimedia content through the website.

I hate to see any organization adopt new technologies that aren’t appropriate for the specific goals and projects.  That isn’t to say that multimedia options aren’t applicable to SYFAB, but I don’t want SYFAB to feel obligated to grab at cool, new things.

The most valuable and directly applicable avenue for multimedia in the SYFAB site, that I see, is:

  • Record (either video or just audio) main presentations at events
  • Create a video or audio instead of a text blog entry, like a quick tip on searching for funders, or a commonly misunderstood issue dispelled, etc.
  • When compelling case stories are submitted (see #4), interviews be recorded with a representative from the organization and posted in the learning forum and on the blog

6. Re-establish the blog as an informal counterweight to the website that welcomes contributions from SYFAB’s service users.

In the Issues and Priorities document available in Simon’s initial post, it says, “Danny freely admits that if the blog is to succeed, it needs find its niche alongside the website.” This is very true!

You have a few ways of doing this, and the first is to prominently display the blog/link on the website, and vice versa.  It is also helpful to textually link to the blog when discussing something that is mentioned on the blog, etc. (linking textually means you link the words in a setence, opposed to a graphic, etc.).  The blog, if it is going to be the counterweight to the website, should be updated often, at least as often as the website is updated, which is weekly.  If finding content is the issue (though I assume finding time is the issue), you have many resources for digging up content; my favorites include:

  • subscribe to industry RSS feeds, and report on news
  • watch/subscribe to RSS feeds of social bookmarking sites (like del.icio.us) to see sites and stories that others are discovering in your field
  • share something you or your organization learned
  • interview someone from the office/organization
  • ask for feedback or experiences about a certain topic related to the organization’s work or field

As far as the blog goes, there is very little that is social about it, except that commenting is enabled.  Any other social media adopted by the organization, should be displayed on the blog: ie, if you have a Facebook, Myspace, Ning, or other social network presence, the logo and link should be included; if you have a Twitter, Pownce, Utterz, or other microblogging tool, it should be included; if you have a presence on YouTube, Bebo, Blip TV, or other media sharing sites, it should be included; etc.  There are also widgets you can create using tools like Sprout Builder that ramp up your social media feel.  You can also use widgets from tools like MyBlogLog or Twitter that show recent activity.  Wordpress (which you are using for the blog currently) has a number of widgets you can enable to show recent activity as well, like comments, posts, etc.

7.  Optimise the site for search engines.

This, like adding RSS, is a great first level step to advancing any organization’s website.

8. Development of online training opportunities and provision of interactive online resources to help organisations develop their fundraising skills and knowledge.

It would be wonderful to do either live or archived online trainings in the form of a webinar or a screencast.  You can look at tools like SlideShare as well.  Connecting these with the learning forums and case studies would be a great way to add context and user stories.  The multimedia options (#5) are a great way to begin providing some online resources as well.

Follow along with the updates on Simon’s blog on NetSquared here:  http://www.netsquared.org/blog/simonfairway/

This is a social media project, meaning you can contribute and get involved in myriad ways: blog about some of your ideas (tag it with digitalmakeover), video blog about your ideas (tag it with digitalmakeover), or post to the community blog at NetSquared (tag with digitalmakeover).  You can also speak to Simon about other ways to get involved and the project’s progress by emailing him at simon @ ctt .org

What are your thoughts about the digital makeover project and SYFAB’s options?

Posterous is blogging with emails!

Published
by
Amy Sample Ward
on July 1, 2008
in blogging and webtools
. 10 Comments

I have talked about blogging and micro-blogging before, but what about blogging without a blog?

Posterous is a new tool that let’s you do just that! All you need is email, and I’d put money on the fact that you all have email already! All you need to do is send an email to post@posterous.com and you’ve just posted to your blog!

The subject line of your email is the post title. The message body is the post content. You can even send pictures, audio or video attachments to be posted as well! “If you can use email, you can have your own website to share thoughts and media with friends, family and the world.”

If you send in multiple photos, they’ll automatically make a photo gallery for you. If you send in a link, they will make it an active link; unless it’s a link to a video or photo or some other media, when they embed the video for you so readers don’t have to click to see it. And much more!

I just did it myself. It REALLY is just as easy as it sounds. All I did was send an email. But, it was fun so I did it twice. :) You can see it here!

If you want to try it out, just send an email to post@posterous.com! You can check Posterous out on the web, too; here are the FAQs.

With tools like this that narrow the adoption requirements for blogging and social media use, do you see the culture change or organizational use changing?

Be The Media: Working in a networked way

Published
by
Amy Sample Ward
on July 1, 2008
in community
. 1 Comment

NTEN and Beth Kanter are igniting a great collaboration between nonprofit technology social media folks, called Be the Media. This experiment in working in a networked way is a terrific example of social media in and of itself!

Some terrific folks are signing on to collaborate and share their knowledge of social media tools, strategies, and success stories. (You can see the list of participants here.)

Be The Media is based on the beliefs that:

  • With the advent of Web 2.0, more and more nonprofits understand the opportunity of using social media strategies and tools to realize outcomes.
  • Nonprofits that want to integrate social media strategies and tool need practical skills, advice, examples, and methods that will improve their effectiveness.
  • There are many excellent existing social media guides, articles, resources, checklists, and training materials in the nonprofit sector and beyond. Building the curriculum in a networked way on a wiki and offering it through a creative commons license will allow nonprofit practitioners to share ideas and avoid duplication.

Be The Media will:

  • Pull together a wide variety of individuals who will collectively help contribute ideas and pointers to content that is meaningful to the nonprofit leaders and staffers who are charged with integrating social media into their communications strategy
  • Provide a hub for the vetted resources, connections, and conversation on this topic.
  • Provide access to resources such as articles, tips, checklists, presentations, case studies, and individuals offered by people in the network.

I’m really excited to be part of this process! What I am most excited about is to see the way the organizing/participating/leading network grows and changes the content and the way the following/learning network grows and changes the project’s goals and deliverables.  By this I mean to say that I predict those following the project as ’students’ or listeners, etc., have quite the potential to shift where the project goes based on voicing opinions, questions, and needs.  Those participating as leaders/experts will have a responsibility to listen to those voices and steer this experiment in the appropriate direction.

I think it will be a great opportunity for all of those involved to learn a lot about the power of networks as well as the topic areas/individual tools/etc.  You can check out the Be The Media project here.

What questions do you have about social media that you hope to learn more about and want the Be The Media project to address?

Twebinar, twhat?

Published
by
Amy Sample Ward
on June 26, 2008
in events and socialmedia
. 2 Comments

This morning I participated in the first Twebinar from Radian6.  A Twebinar is a webinar as you may have experienced before with a shared screen for slide show or video, a common question box, a video feed for the presenter, etc. + a live back channel on Twitter.  It was the first in a series from the social media team; this one focusing on game changing uses of social media by companies.

The speakers focused on large for-profit companies’ examples but that doesn’t mean the lessons aren’t applicable to nonprofits as well.  Here are some take-aways and thoughts I jotted down while listening in to both the videos and Twitter chatter.

  • Social media has an equalizing effect:  It can make large organizations seem small (personal) while making small organizations seem big (participating in the conversation).
  • Often, with certain social media tools like podcasts especially, you are able to put your information and messages in front of those who are looking for it/want it, without having to know where they are—opposed to a bulk mailing, for instance, where much of the cost is wasted in sending to many people who aren’t interested.
  • Simply adopting a social media tool or a social media strategy isn’t game changing, but the community around your organization or service can be.  If the constituency is already talking, interested, or its desires for connectivity are met with your tools then it can more easily be a successful switch.
  • Many organizations hear talk about using social media tools and think, “why?” The reason is simple: The conversation about your organization, your geographic area, your issue or project arena or policy effecting any of those things IS taking place, and it would only benefit you and your community to be part of that conversation.
  • It’s okay to give away your knowledge—actually, the more knowledge, lessons learned, and ideas you give away to your community, the more you establish your organization as a leader and an expert in the field (thus gaining more supporters, more donors, and more people engaged around your issue).

(You can read the responses from participants using the hashtag (#tweb) or title by look at this summmize.com page.)

I hope to expand on some of my thoughts from the Twebinar soon as well.  If you want to check it out and register for an upcoming Twebinar, check out the Radian6 Twebinar website.

What kind of questions arise for your organization when considering social media options?

More thoughts on Millenials

Published
by
Amy Sample Ward
on June 23, 2008
in socialmedia
. 2 Comments

Last month I shared some brief thoughts about the changing environment of nonprofits per the characteristics of Millenials.

A few weeks ago, Allison Fine participated in a live chat with the Chronicle of Philanthropy to discuss the topic of Engaging Millenials in Social Causes.  Quite a few people participated in the live discussion on the C of P website during the hour-long virtual event.  To reflect on some of the ideas and questions I raised in that previous post, I asked Allison:

How do you view the relationship between Millenials and older generations IN social media? Positive, negative, linear, hierarchical, leaders/followers, individuals, mentors/teachers, etc. And, do you think this relationship affects the conversations that nonprofits are trying to listen to, interact with, and learn from? Thanks!

I was thinking a lot about the way interactions and relationships between Millenials and those of older generations could effect the way organization adopt or integrate social media tools into their work.  Allison’s response was:

Hi, Amy, thanks for your question and the interesting thoughts on your blog last week. We provide astonishingly few opportunities for Millennials and older generations to use social media together. We’ve almost made it taboo, haven’t we? I would love to see younger people mentor older people on social media, what a great use of talents and skills! I think it would be a great way to unlock causes and organizations (again, back to provocative!) One of the most interesting aspects of Causes on Facebook is that there are so many causes for each issue. Take Darfur, for example. There are hundreds, maybe even thousands, of Causes on Facebook dedicated to this issue. Before, in the proprietary age, people interested in this issue would have been largely locked into one or two organizations they knew about.

This is a long way to say that I think your interest in this area is right on the money and I would love to see more mentoring and more conversations between young and old people online or on Causes.org or even on Twitter (!) about issues that concern us all.

So, now I’m thinking about ways that organizations can use social media tools in a meaningful way that also allows all supporters (Millenials and beyond) to interact with each other.  How does your organization create places, on or offline, for supporters of all ages to interact or spread your work on behalf of the organization (fundraising, communications, etc.)?

You can read the other questions and answers from the Chronicle of Philanthropy live discussion with Allison Fine on the C of P website, here.